Service Delivery Analyst, Tier 2

🕒 April 21

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Effortless Office

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

Cybersecurity • Compliance • SaaS

Effortless Office is a Hybrid Managed Services Provider that delivers and fully supports secure cloud products and services, offering customers a comprehensive solution for their entire IT environments. With a focus on cybersecurity, backup and disaster recovery, and compliance, Effortless Office aims to simplify technology management for businesses, allowing them to focus on their core operations while ensuring the security and reliability of their IT systems.

📋 Description

• Join the Service Delivery team as a Tier 2 Analyst. • Provide superior support to the end-user experience. • Handle user end support for desktops, laptops, printers, and software. • Manage help-desk type systems like ticketing systems and imaging software. • Serve as high-level support for escalated complex issues. • Produce support documentation for supported products.

🎯 Requirements

• High School diploma or equivalent (Degree preferred) • 3-7 Years of IT, Help Desk and/or MSP experience • Competency Certifications preferred (Net+, Microsoft, VMWare, etc.) • Excellent inter-personal skills; as good with people as you are with computers. • Having an undefeatable attitude and the tenacity to find solutions. • Experience providing high quality customer desktop support for desktop applications and devices such as printers. • Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets). • Data administration, retention and recovery experience and knowledge of the different methods and techniques of data retention. • Experience with Basic networking including wireless, wired, security and basic design. • Producing support documentation for supported products. • Corporate applications including Microsoft Office and Adobe applications • Active Directory account administration • Group Policy • DNS (both public and private) • Office 365 Admin (including Intune, Azure) • Working with virtual machines (preferably VMware) • RMM (Remote Management & Monitoring) systems (preferably Kaseya) • Desktop imaging • Basic scripting (preferably in PowerShell) • A high level of communication skill including written and verbal skills. • Excellent organizational and time management skills. • Security oriented. • Ability to work on a 24x7 on-call, weekday and weekend schedule.

🏖️ Benefits

• Health, dental, and vision insurance • 401K with employer match • Paid time off and holidays • Opportunities for career growth and development • Training and certification support