Customer Service Representative, Social Media Experience

Job not on LinkedIn

October 23

Apply Now

Receive Emails with Similar Jobs

eFlexervices

WebsiteLinkedInAll Job Openings

SaaS

eFlexervices is a web-based service platform; the only available text is a website message indicating the site (Geteflex) requires JavaScript to function, so the company appears to operate an online application or portal. There is insufficient public detail to determine the product focus, target customers, or industry verticals beyond being a web application. eFlexervices likely provides software delivered via the web (SaaS), but further specifics are unavailable from the provided snippet.

51 - 200 employees

Founded 2001

☁️ SaaS

📋 Description

• Customer Support & Issue Resolution • Respond promptly to support tickets and customer inquiries through designated service platforms. • Diagnose, troubleshoot, and resolve customer issues related to products or services in a timely and effective manner. • Collaborate with internal teams to escalate and resolve complex technical problems, ensuring customer satisfaction and resolution efficiency. • Maintain adherence to client policies, quality standards, and service-level agreements (SLAs). • Ensure timely communication and coordination with Customer Success Managers (CSMs) through dedicated channels. • Content and Social Media Support • Assist in the creation, review, and management of social media content across various platforms to maintain consistent branding and engagement. • Submit and manage support form tickets for Google Business Profile updates or concerns. • Web and Technical Support • Perform basic HTML and CSS coding for website updates, edits, and layout improvements. • Ensure that all web modifications align with design standards and usability principles. • Graphic Design and Marketing Support • Create and edit visual materials for marketing and branding purposes, including business cards, video content, Google Ads, logos, and other digital assets. • Collaborate with the marketing team to ensure all designs meet brand guidelines and project objectives.

🎯 Requirements

• At least 2 years of experience as a customer sales representative or technical support representative in the BPO industry • Experience or knowledge of SEO • Experience with social media management • Experience with Front and Dialpad or similar tools is highly preferred • Excellent ability to communicate, extremely detail-oriented • Good oral and written communication is vital - the individual must be able to speak clearly and persuasively in positive or negative situations • Ability to convey technical information to non-technical users. • Willingness to step up to greater responsibility, strong desire to contribute to overall goals • Proven track record of delivering exceptional customer service. • Ability to empathize with customers and understand their needs. • Strong technical aptitude and the ability to learn and understand complex products. • Ability to troubleshoot and resolve issues efficiently - utilizing resources, template responses, and knowing when to escalate an issue. • Ability to collaborate effectively with cross-functional teams. • Willingness to share knowledge and contribute to a positive team culture.

🏖️ Benefits

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace. • Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements. • Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds. • Wellness Matters: Recharge and refresh! Our flexible vacation and sick leave policies empower you to prioritize your well-being, ensuring a healthy work-life balance. • Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.