VP of Client Experience – Fulfillment

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egelloC Corporation

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

📚 Education

👥 B2C

Education • B2C

egelloC Corporation is a holding company that builds and operates education businesses serving high-school students. Its portfolio includes brands such as College Admission Secrets, Financial Aids Secrets, and Math Koala, which appear focused on college admissions guidance, financial aid information, and math tutoring/resources for high schoolers. The company is based in Irvine, California (17875 Von Karman Ave, Ste 150) and lists info@egelloc. co as a contact.

📋 Description

• Lead egelloC's fulfillment organization: the Coaching team and the Client Experience team. • Accountable for the full post-enrollment experience from onboarding through outcome. • Design and put in place the systems, processes, and standards for consistent quality. • Develop the Head of Coaching and Head of Client Experience through regular 1:1s and structured review. • Build the KPI framework and reporting cadence for real-time visibility into delivery quality. • Align sales and fulfillment to ensure seamless handoff from enrollment to delivery. • Drive fulfillment strategy for capacity, quality performance, and team readiness.

🎯 Requirements

• 8+ years of relevant leadership experience. • At least 4+ years managing managers/directors in an operations, client success, or service-delivery function. • Direct experience helping scale companies or divisions to $30M+ in revenue. • Track record of building or rebuilding delivery infrastructure from scratch: client onboarding programs, quality standards, reporting systems, documented SOPs. • Experience in education, coaching, consulting, or a comparable high-touch professional services environment strongly preferred. • Strong analytical capability. • You've led remote teams before, including leaders of teams, and know how to build trust and accountability across a distributed org. • Comfortable in a tech-forward environment. AI fluency is required.

🏖️ Benefits

• Competitive base salary based on experience, plus a performance-based component tied to delivery quality and client outcome metrics. • Meaningful upside for the person who builds the organization that gets us there. • Full package details shared during the interview process.