Marketing Success Associate

🔥 1 minute ago

🇱🇰 Sri Lanka – Remote

💵 ₨90k / month

⏰ Full Time

🟠 Senior

🎡 Marketing

👻 Ghost score 1%

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EKWA MARKETING.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📣 Marketing

🤝 B2B

Marketing • B2B

EKWA MARKETING is a client-focused marketing agency. The company's website structure (About Us, Services, Client Portfolio, Success Stories, Reviews) and multiple dedicated phone lines for new and existing clients signal a business that provides marketing and client-acquisition services to other organizations. The site layout and calls-to-action indicate ongoing client support and managed marketing engagements rather than a consumer product.

📋 Description

• Support the Marketing Success Manager in daily operations to ensure client satisfaction and retention • Coordinate follow-up tasks and monitor client progress • Generate daily reports • Maintain up-to-date knowledge of customer needs and requirements • Correspond with clients and their office staff via texts, emails, and calls • Address client queries within strict deadlines • Create slide decks, documents, and spreadsheets as needed • Learn new software for audit and analytical purposes • Extract information from clients' databases • Create management reports

🎯 Requirements

• Outstanding communication skills in spoken and written English • Prior experience communicating with clients (foreign or local) • Fundamental computer literacy • Knowledge of Zoom and Google Docs/Spreadsheets applications • Experience in complaint management • Prior experience in customer service or a similar field • Must work 8 hours per day during the specified Sri Lanka time shifts • Must work additional hours when required • Must be 100% committed to meeting deadlines • Must be a permanent citizen of Sri Lanka or hold a valid work permit to work in Sri Lanka • Must have a personal computer capable of handling work tasks • Must be willing to install and use tools such as Zoom, Skype, and Slack • Must have a quiet, dedicated workspace for an 8-hour shift • Must have stable, high-speed internet • Must have a secondary internet source for power outages • Must accept the proposed gross salary of 90,000 LKR per month during the six-month probation • Must be comfortable working the specified night shifts • Mandatory video submission as part of the application

🏖️ Benefits

• WFH - Work from the comfort of your own home • EPF/ETF enrollment as per Sri Lankan labor law • Probation confirmation increment after 06 months (conditions apply) • Paid Leave • Selected Professional Training & Certification programs • Annual Rewards based on performance and role (conditions apply) • Exposure to international clients • Opportunities for growth and knowledge in the marketing field

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