Client Account Manager – Ops

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🕒 May 20

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Africa Bright

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

⚕️ Healthcare Insurance

B2B • Healthcare Insurance • Marketing

Africa Bright is a digital marketing agency with over 16 years of experience, dedicated to helping medical professionals enhance their online presence. The company focuses on providing a wide range of services including website design and management, local SEO, social media marketing, mobile marketing, and online reputation management. With a large team of specialists, Africa Bright aims to guide doctors in expanding their patient reach and growing their practices through innovative digital solutions.

📋 Description

• Serve as the lead coordinator and relationship manager for medical professionals based overseas (10-15 client accounts can be assigned). • Be the main contact point between the assigned client accounts and internal teams. • Communicate clearly and regularly (via email, text, or phone) to convey completed tasks, updates, and other important information on behalf of other internal teams. • Handle and respond to client inquiries, requests, and feedback promptly - often under tight deadlines. • Clarify ambiguous client requests before assigning tasks to internal teams. • Thoroughly review internal team deliverables (e.g., website updates, reports, marketing solutions, articles, social media posts) before sharing them with clients. • Work with internal teams to resolve service-related complaints (determining the root cause of problems, and implementing solutions). • Proactively follow up with both clients and internal teams. • Attend client meetings (Zoom, Phone - Often during EST timezones). • Strengthen client relationships and maintain a positive rapport with both the primary client and their support staff through consistent, professional communication (via email, text, or phone). • Monitor internal teams’ timelines and milestones to ensure all tasks, goals, and marketing objectives are delivered on time. • Update internal systems with client preferences and other key deliverables/notes. • For clients you are assigned, as and when requested by senior management, create meeting preps and talking points.

🎯 Requirements

• Prior experience in a similar role (Key account management, client servicing) is a must. • Prior experience in working with ticketing or task management systems. • Prior experience working with foreign clientele is preferred. • Excellent written and verbal communication skills in English, capable of clearly communicating with clients via Zoom, VOIP, and Email. • Strong understanding of online marketing/SEO. • Ability to remain calm, actively listening, and offering constructive solutions under pressure, especially during heated conversations (when the client is frustrated). • Capable of juggling multiple tasks, and client accounts (up to 10-15 client accounts can be assigned) under tight timeframes without compromising on quality and professionalism.

🏖️ Benefits

• WFH - Work from the comfort of your own home. • EPF/ETF - Employees (applicable to only Sri Lankan citizens) will be enrolled in the EPF/ ETF as per the Sri Lankan labor law. • Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and Office Act. • Monthly remuneration - Starting from: 95,000 - 115,000 LKR (Inclusive of Basic + Fixed allowances). • You will be eligible for a probation confirmation increment after 06 months. (Conditions apply). • Confirmed employees will be subjected to performance reviews and possible increments every 12 months. (Conditions apply). • Paid Leave. • Training & Certification programs. • Annual Rewards (Based on company growth and individual performance - Conditions Apply). • Overtime compensation programs plus many more… • Exposure to international clients and opportunities for growth and knowledge in the various fields related to online marketing. • You will be part of a diverse team of 250+ employees who come from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.