IT Infrastructure Administrator

Job not on LinkedIn

🕒 April 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Electrosonic

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1964

🤝 B2B

🔧 Hardware

📱 Media

B2B • Hardware • Media

Electrosonic is an award-winning audiovisual (AV) and technology services company that designs, engineers, installs, and supports large-scale AV systems and immersive media experiences worldwide. Founded as an AV industry pioneer, Electrosonic provides end-to-end services—consulting, design, build, fabrication, integration, and managed support—for projects such as museums, airports, theme parks, resorts, branded environments, and corporate experience centers. The company specializes in video walls, digital signage, projection, interactive technologies, audio systems, media servers, signal distribution, and control systems, delivering customized AV solutions across 44 countries.

📋 Description

• Provide timely technical support for Windows and macOS systems, productivity applications, and user devices • Troubleshoot issues with Outlook, Teams, OneDrive, SharePoint, and related M365 services • Support MFA, password resets, account lockouts, and connectivity issues • Assist with workstation setup, peripheral configuration, and meeting room technology • Escalate complex issues to senior team members with clear documentation • Administer user lifecycle processes (onboarding, transfers, offboarding) • Manage identities and access within Microsoft Entra ID: Group membership, Role-based access assignments, License provisioning, Support SSO/MFA enrollment and troubleshoot authentication issues • Maintain security and compliance guidelines for identity management • Provision, configure, and maintain Windows and macOS endpoints • Manage device enrollment, compliance, and configuration profiles via Microsoft Intune • Monitor endpoint security and health using Microsoft Defender for Endpoint • Apply OS and application patches in alignment with IT policies • Support hardware lifecycle management including imaging, repairs, and asset tracking • Ensure encryption, antivirus, and EDR agents are properly deployed and operational • Assist with daily monitoring and basic administration of servers and cloud resources (e.g., Windows Server, Azure VMs, virtual environments) • Perform routine tasks such as service restarts, updates, and log reviews • Assist in file server, print server, and line-of-business application maintenance • Validate backup job success and support simple restore operations • Participate in system maintenance windows and planned downtime activities • Perform entry‑level configuration and support of network equipment • VLAN updates, Port configurations, Basic firewall rule changes (under supervision), WLAN profile adjustments, Troubleshoot network connectivity issues involving switches, APs, and end-user devices • Update network documentation and support senior IT with broader network changes

🎯 Requirements

• 3+ years of hands-on experience administering Microsoft 365 E5 environments • Entra ID (Azure AD) • Microsoft Defender for Endpoint • Intune (Endpoint Manager) • Teams administration • SharePoint Online • Strong understanding of Windows 10/11, macOS, and fundamental networking concepts (DNS, DHCP, TCP/IP) • Experience with AD/Entra hybrid identity environments • Ability to write and follow SOPs and technical documentation • Excellent communication, customer service, and troubleshooting skills • Experience with PowerShell for basic scripting or automation (preferred) • Familiarity with Azure portal administration (preferred) • Exposure to virtualization (VMware, Hyper‑V) (preferred) • CompTIA Network+, Microsoft certifications, or related training (preferred)

🏖️ Benefits

• Medical • Dental • Vision • Life and disability benefits • Wellness discount programs • 401k • Paid parental leave after 1 year of service • 12 company paid holidays • 3 weeks of paid time off