Account Manager, Team Lead

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🕒 5 days ago

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eLEND Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

💳 Fintech

🤝 B2B

☁️ SaaS

Fintech • B2B • SaaS

eLEND Solutions is a vendor-neutral FinTech SaaS platform that connects automotive dealers, lenders, and partners to enable real-time, lender-matched funding scenarios at the point of sale. The company provides credit and identity verification, advanced pre-desking and finance/desking tools, and integrations with major CRMs, inventory systems, and websites to streamline connected retailing and improve fundable deals and close rates. eLEND emphasizes data security and compliance (SOC 2 certified) while offering configurable APIs and middleware to unify sales and finance workflows for dealerships and lending partners.

📋 Description

• Conduct detailed pre-closing reviews to ensure loan files meet agency, investor, and internal requirements. • Perform FHA checks, verification of employment reviews, flood certificate validations, FEMA disaster reviews, and appraisal data entry within the LOS system. • Review APR changes and loan modifications to ensure compliance requirements are met and updated Closing Disclosures are issued appropriately. • Maintain consistent communication with brokers, borrowers, account executives, underwriters, and internal operational teams regarding loan status updates and outstanding conditions. • Review, verify, update, and manage approval conditions throughout the loan lifecycle. • Evaluate conditions submitted by brokers and coordinate with underwriting teams for review and approval. • Input and validate homeowner’s insurance, flood insurance, tax, title, and broker fee information accurately within the system. • Verify receipt of required tax transcripts and supporting documentation when applicable. • Distribute updated conditional approvals and communicate next steps to brokers and borrowers. • Ensure all disclosures comply with AFR policies, federal and state regulations, and agency guidelines including Conventional, FHA, VA, USDA, Fannie Mae, and Freddie Mac requirements. • Respond to inbound phone calls and email inquiries related to conditional approvals, documentation requests, and file status updates. • Partner closely with Account Executives to support strategic client relationships and operational success. • Exercise elevated authority by reviewing and clearing select conditions beyond standard Account Manager approval authority. • Support process improvement initiatives designed to improve operational efficiency, communication, and client experience. • Assist with additional operational or client support responsibilities as business needs evolve.

🎯 Requirements

• 3+ years of mortgage operations, account management, processing, underwriting support, or correspondent lending experience. • Strong knowledge of agency and investor guidelines including FHA, VA, USDA, Conventional, Fannie Mae, and Freddie Mac products. • Experience reviewing loan conditions, disclosures, compliance documentation, and pre-closing file requirements. • Ability to manage strategic client relationships in a fast-paced, deadline-driven environment. • Strong understanding of mortgage loan workflows, compliance standards, and operational processes. • Exceptional communication and customer service skills with the ability to build trust and credibility with both internal and external partners. • Strong analytical and problem-solving abilities with close attention to detail. • Ability to manage multiple priorities, loan files, and escalations simultaneously while maintaining accuracy. • Experience working within LOS platforms, mortgage systems, and operational tools. • Demonstrated ability to collaborate cross-functionally with underwriting, sales, operations, and closing teams. • Commitment to operational excellence, compliance, and delivering a high-touch client experience. • Ability to work independently while contributing positively within a collaborative team environment.

🏖️ Benefits

• Competitive base salary plus incentive opportunities • Comprehensive medical, dental, and vision coverage • 401(k) plan with company participation • Paid time off and company holidays • Professional development and career growth opportunities • Access to tools, training, and resources to support success