Client Engagement Specialist

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Elevated HR Consulting, LLC

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Elevated HR Consulting, LLC is an HR consulting and outsourcing firm based in McDonough, GA that provides expert human resources support for startups and small businesses. The company offers recruiting and onboarding, employee handbooks and policy creation, compliance and risk analysis (including E-Verify and employee classification), employee relations and unemployment/workers' compensation assistance, compensation analysis, payroll support, training, performance management, and start-up HR services. They provide customizable packages, complimentary consultations, and serve as an outsourced HR department to reduce full-time costs and support growth.

📋 Description

• Respond to inbound inquiries from prospective clients via phone, email, and other communication channels. • Conduct intake conversations to gather information and determine alignment with firm services. • Schedule consultations with attorneys and ensure prospective clients are prepared for their appointments. • Conduct outbound follow-up with prospective clients, referrals, event attendees, and other leads. • Maintain accurate and detailed records within the firm's CRM and intake systems. • Monitor and manage lead activity to support consultation scheduling and client retention goals. • Collaborate with marketing partners and firm leadership regarding lead quality, referral sources, and conversion trends. • Support follow-up efforts related to seminars, webinars, community events, and referral partnerships. • Coordinate communication with referral sources and professional partners as needed. • Maintain confidentiality of sensitive client and financial information. • Perform other related duties as assigned.

🎯 Requirements

• Minimum of three (3) years of experience in a consultative sales, business development, client intake, account management, or similar customer-facing role. • Demonstrated ability to communicate effectively by phone and build rapport with prospective clients. • Experience managing follow-up activities and maintaining accurate records within a CRM or similar system. • Strong written and verbal communication skills. • Ability to work independently in a remote environment while managing multiple priorities. • Proficiency with Microsoft Office and web-based business applications.

🏖️ Benefits

• Performance-based incentive opportunities • Benefits package to be discussed during the interview process