Customer Success Manager

🔥 15 minutes ago

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Eve

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

🤖 Artificial Intelligence

☁️ SaaS

🔥 Funding within the last year

💰 $103M Series B - Eve on 2025-09

Legal • Artificial Intelligence • SaaS

Eve is an AI-native legal software company that provides an AI operating system (EveOS) and suite of AI tools purpose-built for plaintiff law firms. Its platform automates and accelerates intake (24/7 multilingual intake and live signing), case evaluation, drafting (demand letters, complaints, discovery), medical chronologies, legal research, and litigation workflows through products like Eve Analyst, Eve Agents, Eve Auditor, Eve Research, and Atlas — a living data layer that auto-extracts and structures records. Eve emphasizes firm-wide intelligence and collaboration, integrates with existing case management systems or operates standalone, and markets itself as SOC 2 Type II certified and HIPAA-compliant. It's used by hundreds-to-thousands of plaintiff-focused firms to increase case capacity, speed up work, and improve settlements and firm performance.

📋 Description

• Drive Client Success and Growth: Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients. Achieve and maintain client satisfaction scores above 90%, while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells. • Onboarding: Enable teams at firms using Eve in 90 days or less. • Maximize Product Utilization: Achieve 90% Case/Matter utilization, increase user engagement by 90% within six months, and attain 75% adoption of key features. • Demonstrate Value: Generate 5+ annual case studies showcasing ROI. Develop 3+ new product use cases yearly. • Contribute to Product Evolution: Provide client feedback to inform product roadmap development. • Maintain Client Relationships: Achieve 90%+ retention rate through proactive engagement and support.

🎯 Requirements

• 5+ years of Customer Success experience, ideally working with mid-size and enterprise accounts • A strong understanding of legal tech or SaaS industry (experience in legal tech is a plus). • Proven acumen around planning and managing a large book of business in a fast-paced environment. • Excellent communication skills and the ability to present complex information across various stakeholders. • An Eagerness to learn, adapt, and bring creative solutions to client needs

🏖️ Benefits

• 💰 Competitive Salary & Equity • 💹 401(k) Program with Employer Matching • ⚕️ Health, Dental, Vision and Life Insurance • 🩼 Short Term and Long Term Disability • 🚗 Commuter Benefits* • 🧑‍💻 Autonomous Work Environment • 🖥️ Workplace Setup Reimbursement • 🏠 Telecomm Stipend • 🏝 Flexible Time Off (FTO) + Holidays • 🚀 Quarterly Team Gatherings • 🥪 In office Perks*