Customer Success Consultant

Job not on LinkedIn

🔥 13 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Ninth Brain

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

☁️ SaaS

🏥 Healthcare

🤝 B2B

SaaS • Healthcare • B2B

Ninth Brain is a cloud-based software company that provides an integrated compliance, training, credentialing and workforce management platform targeted at organizations with demanding regulatory and operational needs. Its product suite includes a learning management system, credential management, workforce scheduling, quality-improvement tracking, forms and checklist builder, HR and employee health records, accreditation assistance, verification monitoring, and real-time reporting — with specific focus on EMS, air medical, fire, healthcare, dispatch/communication centers and pharmaceutical organizations. Ninth Brain’s software is positioned as a HIPAA-compliant, enterprise-facing solution to help organizations manage training, accreditation, incident tracking, and staff credential verification.

📋 Description

• Deliver impactful training and client experiences • Lead engaging virtual training sessions that build client confidence and product expertise • Guide new clients through onboarding with a thoughtful, structured approach • Present webinars that highlight key features and industry-relevant topics • Build strong client relationships • Develop deep understanding of client operations, goals, and challenges • Act as a trusted advisor—anticipating needs and delivering solutions • Ensure every interaction leaves clients feeling supported, empowered, and valued • Use your EMS experience to connect with clients and communicate effectively • Translate real-world workflows into meaningful software use cases • Gather feedback from clients and advocate for improvements • Collaborate and contribute internally • Partner with internal teams to improve training processes and client experience • Use tools like CRM and Jira to track progress, client engagement, and initiatives • Create polished, engaging written content with a strong attention to tone, clarity, and storytelling • Maintain accurate training records and client documentation • Represent Ninth Brain in the industry • Travel to 1-4 healthcare industry-specific conferences per year

🎯 Requirements

• 5+ years of experience in Emergency Medical Services (required) • Leadership or administrative experience (e.g., Field Supervisor, Operations Manager, Educator) preferred • Strong presentation, communication, and relationship-building skills • Proven ability to manage multiple priorities in a fast-paced environment • Experience in training, customer service, or client-facing roles (2+ years preferred) • Ability to confidently engage with stakeholders at all organizational levels • Proficiency with tools like PowerPoint, Excel, CRM systems, and task management software • Exceptional written communication and creative writing skills with the ability to simplify complex topics • Willingness to travel for conferences and industry events (1–4 per year) • Self-starter mindset with strong organizational and problem-solving skills in a remote environment • Bonus Skills (Not Required, But Nice to Have): Experience with software demonstrations or SaaS platforms, Familiarity with CRM analytics and reporting, Experience managing webinars or virtual learning environments, Background in process improvement or training development

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) retirement plan with company matching • Parental Leave • Disability Insurance • Group and Voluntary Life Insurance • A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO • Monthly stipend to offset phone and internet services for working remotely • Monday to Friday schedule (except when traveling for conferences) • Work from the comfort of your home office • Stay connected with the team via phone, Zoom chat, and scheduled meetings • Fun in-person company quarterly outings