Specialty Services Director

Job not on LinkedIn

3 hours ago

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

👔 Director

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Elevate Eyecare

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Elevate Eyecare is a growing network of optometry practices with team members who are passionate about delivering the best outcomes for patients and our members. Our leadership team includes licensed optometrists and seasoned business experts with deep experience in the eyecare industry.

201 - 500 employees

📋 Description

• Own and oversee all specialty service programs across the organization. • Set and manage annual revenue, profit, and growth targets. • Build and maintain ROI models, dashboards, and reporting for digital optometry and dry eye services. • Collaborate with Finance and Supply Chain to manage pricing, vendor rebates, and profitability tracking. • Standardize processes across digital optometry locations, dry eye clinics, and future specialty service lines. • Monitor scheduling accuracy, exam coding, capture rates, referral outcomes, and treatment plan conversions. • Improve utilization of specialty equipment (e.g., LipiFlow, IPL, diagnostic technologies). • Ensure General Managers and field teams receive proper training and adhere to organizational policies. • Lead implementation of company-wide selling strategies within specialty service locations. • Ensure consistent delivery of exceptional patient experiences and specialty brand standards. • Establish staffing and performance benchmarks for specialty offices. • Conduct weekly 1:1 meetings with the Director of Operations, Sr. VP of Optometry, RDLs, RDs, and other leaders as needed. • Partner with RDLs and ODs to refine treatment protocols and patient care pathways. • Review clinical outcomes and drive improvement strategies. • Collaborate with Marketing on patient education initiatives and specialty service awareness campaigns. • Provide active coaching to General Managers, District Managers, Regional Directors, and Regional Doctor Leaders. • Support development of local specialty teams in a collaborative, inclusive environment. • Oversee continuing education initiatives within specialty offices. • Partner with Learning & Development to create and refine training resources and tools. • Lead, mentor, and develop specialty service managers. • Coordinate specialty training for GMs, ODs, and technicians using internal Subject Matter Experts.

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, or related field preferred. • Leadership experience in optometry, ophthalmology, dry eye services, digital optometry, or healthcare operations. • Experience managing multi-location clinical or specialty programs. • Proven ability to build teams, manage performance, and lead large-scale operational initiatives. • Ability to thrive in a fast-paced, high-growth, multi-state organization. • Willingness and ability to travel extensively to support field teams.

🏖️ Benefits

• Comprehensive health, dental, and vision insurance • 401(k) • Generous PTO and paid holidays • Employee eyewear benefits • Professional growth and leadership development opportunities • A collaborative, mission-driven culture