Account Manager – Enterprise Segment

🕒 March 27

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

💰 $19M Series A on 2023-06

Research Lab. Exploring new frontiers of voice generation. We are researching and deploying novel methods in voice AI to make content enjoyable in any language and voice to benefit new audiences and viewers.

📋 Description

• Own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts. • Manage a focused book while building the executive relationships, success plans, and expansion motions that drive meaningful outcomes at scale. • Be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. • Own NRR across your managed book of business, drive cross-sell into ElevenLabs' expanding product suite, and lead renewals end to end.

🎯 Requirements

• 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you have specific, quantified wins at the enterprise level and you can speak to them clearly • You own revenue outcomes end to end at the enterprise level - quota, retention, and expansion - and you run the full expansion motion yourself without a sales handoff • You've been in deals where the champion and the economic buyer aren't on the same page, and you know how to navigate that without losing the relationship or the deal • You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must • You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn • You can present to a C-suite, troubleshoot with an engineering team, and close with a procurement lead - sometimes in the same week - and you make each conversation count

🏖️ Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.