Partner Success

November 26

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ElevenLabs

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Research Lab. Exploring new frontiers of voice generation. We are researching and deploying novel methods in voice AI to make content enjoyable in any language and voice to benefit new audiences and viewers.

2 - 10 employees

💰 $19M Series A on 2023-06

📋 Description

• Own partner outcomes: You will be responsible for the enablement of our Commercial Partners (channel partners). You will lead partner onboarding journeys, success plans, and proactively monitor signals across partners. • Drive partner success and enablement: Build and manage strategic relationships with partners, aligning business objectives with our product capabilities to deliver measurable impact. You will be responsible for maintaining and refreshing training / certification (self-serve and, where necessary, live) to ensure partners are set up for success. • Accelerate partner growth: Lead onboarding, enablement, and adoption initiatives that help partners maximize value across our solutions, driving long-term engagement and success. • Reduce friction: Triage inbound partner queries, making the partnership journey seamless. • Champion cross-functional collaboration: Partner with Customer Success, Business Development, Product Marketing, and Sales to streamline partner enablement, advocate for feature enhancements, and deliver scalable solutions that drive partner performance. • Deliver insights and innovation: Analyze partner performance data to identify trends, optimize processes, and inform product and enablement strategies that continuously improve the partner experience. • Shape our partner success motion: As a founding member of the team, define best practices, refine enablement frameworks, and influence how we scale partner success globally.

🎯 Requirements

• 5–8+ years of experience in Partner Success, Account Management, or Strategic Partnerships within a fast-paced SaaS or technology-driven environment. Experience enabling channel partners is desirable. • Strong program design skills (e.g. onboarding journeys, certification design, QBRs, success plans, playbooks). • Proven ability to build and manage strategic relationships with enterprise partners or clients, delivering measurable business outcomes. • Strong commercial acumen and experience driving adoption, retention, and revenue growth across complex or early-stage products. • Exceptional communication and relationship management skills, with the ability to influence internal and external stakeholders at all levels. Confident delivering technical enablement / training sessions. • Analytical mindset with the ability to synthesize insights, identify opportunities for optimization, and translate data into strategic action. • Highly organized and adaptable, with a proactive, client-centric approach to problem-solving. • A builder mentality—comfortable operating in ambiguity, scaling processes, and shaping foundational systems for long-term success. • Fluency in English; additional European languages are a plus.

🏖️ Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.