Senior Community Manager

🕒 May 18

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Eleventh Hour Games

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🎮 Gaming

👥 B2C

Gaming • B2C

Eleventh Hour Games is an all-remote indie game development studio currently developing the action RPG (ARPG) Last Epoch. The studio creates narrative-driven, time-travel themed gameplay and recruits remote creative talent to design, build, and support the game for players on consumer platforms.

📋 Description

• Develop and execute community engagement strategies to grow, engage, and sustain global player communities across platforms such as Discord, Reddit, forums, social media, and other player-facing channels • Manage and grow community presence through direct-to-player communications, content creation, announcements, updates, campaigns, community spotlights, and social activations • Serve as the voice of the player internally by monitoring, analyzing, and synthesizing player sentiment, feedback, trends, and emerging issues into actionable insights for development, marketing, publishing, and leadership teams • Partner cross-functionally with development, publishing, marketing, PR, customer support, localization, social, and creative teams to align messaging, support campaigns, improve player experience, and strengthen product communications • Foster positive, inclusive, and safe community spaces while enforcing community standards and empowering community leaders, influencers, moderators, and brand advocates • Monitor and respond to player feedback, bugs, issues, outages, and crises while supporting clear, timely, and solutions-oriented player communications • Develop and maintain systems for gathering player feedback through social listening, surveys, Q&As, playtests, feedback sessions, community events, and direct engagement opportunities • Track, analyze, and report on community growth, engagement, sentiment, and campaign performance using social listening and reporting tools, providing data-informed recommendations to internal stakeholders • Plan, execute, and evaluate community events, activations, contests, livestreams, promotional campaigns, and player-centric initiatives that drive engagement, retention, and brand loyalty • Work with creative, video, and marketing teams to develop engaging assets and content that resonate with players and support broader business objectives • Identify opportunities to amplify relevant community conversations, leverage industry trends, and create meaningful engagement that strengthens player relationships • Support live service operations by collaborating on player communications for game updates, launches, roadmap visibility, and service-related changes • Build strong relationships with key community voices, influencers, and player groups to strengthen advocacy and expand community reach • Provide leadership, mentorship, or oversight for moderators, volunteers, or junior community team members as applicable • Continuously evaluate and improve community strategies, tools, and processes to better support player needs and organizational goals.

🎯 Requirements

• 5+ years of experience in community management, social media, player engagement, or related fields within gaming or digital entertainment • Must have in-depth and extensive knowledge of Last Epoch and ARPGs • Must have a webcam and be willing to be on camera including participating on livestreams and other public facing events • Strong understanding of gaming communities, player behaviors, and live service ecosystems • Experience managing online communities across platforms such as Discord, Reddit, forums, and major social channels • Excellent written and verbal communication skills • Proven ability to analyze player sentiment and community data • Experience working cross-functionally with marketing, development, PR, and support teams • Familiarity with social listening, reporting, and community management tools • Ability to manage multiple priorities in fast-paced environments • Passion for gaming and deep understanding of gaming culture • Bachelor’s degree in Marketing, Communications, PR, or related field preferred • Willingness to travel, both domestic and international • Our Core Hours are 10am - 4pm Central Time, however there is an "on-call" element to this role

🏖️ Benefits

• Reasonable Accommodation • Equal Employment Opportunities