Manager, International Customer Supply Chain

🕒 4 days ago

🇬🇧 United Kingdom – Remote

💵 £67k - £82k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔗 Supply Chain

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E.L.F. BEAUTY

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

💄 Beauty

🛒 Retail

🛍️ eCommerce

💰 $225.2M Post-IPO Secondary on 2017-03

Beauty • Retail • eCommerce

E. L. F. BEAUTY is a beauty company dedicated to disrupting the norms of the industry by promoting positivity, inclusivity, and accessibility. The company offers a range of premium-quality makeup and skincare products at affordable prices, with a focus on clean beauty and empowerment. Their brands include e. l. f. Cosmetics, e. l. f. SKIN, and Well People, among others, aiming to create a bold and kind approach to beauty that connects communities and challenges the status quo.

📋 Description

• Serve as a key point of contact between rhode and international distributors and retail customer operations teams, supporting day-to-day execution and market-specific supply chain needs • Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics • Develop a deep understanding of each international distributor and retail partner’s distribution model, operational requirements, key metrics, and inventory planning needs • Strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) that can be shared to drive business • Broad understanding of policies, processes and systems relating to retail distributor operations • Overseeing and ensuring smooth order processing and timely delivery across international customers, distributors, and retail partners with focus on Innovation planning and customer expansion • Provide weekly sell in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales and Operations stakeholders • Track & monitor weekly sell out data coupled with retailer in stock levels in partnership with Demand planning and Sales account leads • As needed, partner with international distributors, retailer Supply Chain & planning teams to drive additional orders or forecast adjustments guaranteeing appropriate inventory coverage • Track and report on key international customer supply chain KPIs, including fulfillment, in-stocks, service levels, on-time delivery, and potential chargeback risk • Internal and external collaboration for alignment and identifying opportunities • Participate and contribute to customer demand forecasting, maximizing forecast accuracy • Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence • Partner closely with international teams, distributors, and cross-functional stakeholders to support new market launches, regional assortment expansion, and ongoing operational excellence. • Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer • Help educate and align internal teams on international customer expectations, distributor requirements, regional retailer requirements, and best practices for execution

🎯 Requirements

• Bachelor’s degree in Supply Chain or another analytical field preferred or equivalent experience • 5+ years of experience in customer supply chain, retail operations, customer logistics, demand planning, supply planning, or related operational roles • Must have experience with Sephora and/or other global prestige beauty retailers • Experience supporting international retailers, distributors, or global customer supply chain operations. • Strong communication skills both verbal and written • Excellent Excel Skills and knowledge • Proven ability to build strong relationships with retail partners, internal cross-functional teams and deliver results • Ability to make thoughtful decisions when data is limited, ambiguous, or evolving • Experience managing multiple countries, distributors, or regional supply chain requirements • Willingness to travel internationally is required

🏖️ Benefits

• medical, dental, and vision insurance • retirement savings plan • gender neutral parental leave • unlimited paid time off