Oracle Fusion Service Cloud, Oracle CX Service

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🕒 January 7

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Elfonze Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Elfonze Technologies is a technology services and solutions company that builds and manages enterprise IT systems, specializing in Oracle ERP, supply chain and logistics platforms, and cloud-native infrastructure (IaaS/PaaS). The company provides digital transformation, enterprise applications, master data management, AI-enabled platforms, and niche supply chain planning products and services for B2B customers, along with advisory and build-operate-transfer engagements.

📋 Description

• Configure and customize Oracle Fusion Service Cloud, including Accounts, Contacts, Service Requests, Activities, SLA/Milestones, Queue Assignment Rules, Knowledge Management, Adaptive Search, Workspaces, BPM Workflows, and Custom Objects. • Develop and maintain Redwood Service, Redwood CX Mobile, and Redwood Outlook Plugin solutions. • Design and build Digital Customer Service (DCS) solutions using VBCS. • Create and manage custom objects, fields, page layouts, business rules, email notifications, and metadata configurations. • Develop Groovy scripts for validations, automation, and business process enhancements. • Support data migration activities using Import/Export Management. • Collaborate with integration teams by providing API payloads, supporting REST-based integrations, and assisting with data mappings. • Develop and maintain OTBI, BI Publisher reports, dashboards, and scheduled reports. • Participate in SIT, UAT, production deployments, issue resolution, and root cause analysis. • Prepare technical and functional documentation, including solution designs, configuration documents, process flows, and data mapping specifications.

🎯 Requirements

• Strong understanding of Customer Service business processes. • Hands-on experience with: Accounts, Contacts, Activities, Incidents/Service Requests Knowledge Management Omnichannel (Email, Web, Chat, ODA) Adaptive Search Workspace Configuration Import/Export Management BPM Workflows Metadata Manager Email Notifications Extensibility and customization using Application Composer, Visual Builder Studio and groovy scripting • Expertise in Redwood Service, Redwood CX Mobile, and Redwood Outlook Plugin. • Experience with Oracle Digital Customer Service (DCS), VBCS, and Groovy scripting. • Knowledge of REST APIs, JSON, SQL, and Oracle CX integrations. • Experience developing OTBI and BI Publisher reports and dashboards.

🏖️ Benefits

• This is a remote position.