Salesforce Support Analyst

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Elfonze Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Elfonze Technologies is a technology services and solutions company that builds and manages enterprise IT systems, specializing in Oracle ERP, supply chain and logistics platforms, and cloud-native infrastructure (IaaS/PaaS). The company provides digital transformation, enterprise applications, master data management, AI-enabled platforms, and niche supply chain planning products and services for B2B customers, along with advisory and build-operate-transfer engagements.

📋 Description

• Provide day-to-day Salesforce support and handle user queries/issues • Perform data upload, update, and extraction using Salesforce Data Loader • Utilize Salesforce Inspector for data analysis, troubleshooting, and quick fixes • Create data load input sheets by consolidating and transforming data from multiple sources • Manage and analyze data using Excel (advanced functions, data validation, reporting) • Ensure data accuracy and readiness before bulk uploads into Salesforce • Support incident, problem, and change management processes following ITIL framework • Collaborate with cross-functional teams to resolve system and data-related issues

🎯 Requirements

• 3–7 Years experience • Hands-on experience in Salesforce data handling tools • Strong Excel expertise • Understanding of Salesforce data model and basic administration • Knowledge of ITIL processes (Incident, Change, Problem Management) • Strong analytical and troubleshooting skills • Good communication and stakeholder management abilities

🏖️ Benefits

• Health insurance • Flexible working hours • Paid time off • Professional development