Application Support Analyst

🕒 June 9

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Teamified

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🤝 B2B

👥 HR Tech

🎯 Recruiter

B2B • HR Tech • Recruitment

Teamified is a global talent powerhouse that specializes in connecting businesses to offshore talent. They offer a comprehensive platform that simplifies the hiring process by providing access to a diverse range of skilled professionals from multiple industries. With a focus on data security and a people-first approach, Teamified aims to reduce hiring times and costs while ensuring high-quality talent matches for organizations.

📋 Description

• Provide user and implementation support to customers, partners or staff to facilitate better operation of the client's products. • Make sure customer support flows smoothly and turnaround time per issue is kept to a minimum • Identify urgent and priority support, and escalate appropriately as/when required • Provide prompt and professional response of user bug or support • Establish and maintain good communication with clients to evaluate reported issues or provide training sessions • Create and record user training videos • Run group or individual training sessions to a high professional level. • Document user documentation, the knowledge Bases, and user help. • Document and time log all work • Log and manage incoming support requests. • Research and identify issues reported by customers, providing training as needed • To communicate clearly and effectively to the developers to gain understanding of the solution to be applied to the support request should it involve development • Install or upgrade systems or fixes as required • Assist with version release testing and documentation • Create video help documentation on all new features of NG with each version release • Report on weekly support statistics and trends

🎯 Requirements

• High attention to detail, capable to extract key information from the Customer regarding their reported issues • Strong and effective inter-personal communication skills, both verbal and written, and the ability to interact professionally with a diverse group of clients and staff. • System analysis • User Training and user documentation development. • Detailed understanding of the client's solution, code structure, operations and settings. • Ability to multi-task and stay organized in a dynamic work environment. • Encourage a positive “Can Do” attitude. • Ability to "think outside the box". • Capable of taking ownership of tasks at hand and delivering solutions without management. • Skilled knowledge of computer languages, data structures, logic and flow-charting, computer program design methods and techniques, databases and writing program documentation. • Database design and coding • Ability to learn new programming languages. • Good customer communication with a friendly attitude • Proficient with SQL server, Windows OS and MS Offices

🏖️ Benefits

• Flexibility in work hours and location, with a focus on managing energy rather than time. • Access to online learning platforms and a budget for professional development • A collaborative, no-silos environment, encouraging learning and growth across teams • A dynamic social culture with team lunches, social events, and opportunities for creative input • Health insurance • Leave Benefits • Provident Fund • Gratuity