Technical Support Analyst

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🕒 May 16

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Blue Ridge

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2021-09

SaaS • Supply Chain Management • Enterprise

Blue Ridge is a provider of advanced supply chain management software solutions, specializing in demand planning, inventory replenishment, and integrated business planning. Their platform aims to improve planning precision and optimize inventory management for manufacturers, distributors, and retailers worldwide. Blue Ridge's suite of tools helps companies reduce inventory costs, prevent stockouts, and manage overstock by leveraging predictive insights and data-driven analytics. The company is known for its rapid implementation process and a unique support system called LifeLine, offering Industry Expert coaching to maximize software value. With their solutions, clients experience fast, accurate inventory management and a quick return on investment, often seeing ROI within the first 90 days of implementation. Blue Ridge serves a diverse array of sectors and is trusted by global leaders to bolster supply chain efficiency and profitability.

📋 Description

• Take pride in your interactions with our customers and develop positive working relationships both externally and internally • Provide technical and user support to our clients; follow the appropriate escalation procedures • Write SQL queries to report and analyze our client databases and to be able to debug issues as required • Write batch scripts to support our software’s background processes and to be able to debug issues as required • Assist with building new client systems utilizing our SaaS solution • Respond to client support issues via email and phone • Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions • Effective and timely communication with customers, co-workers and manager • Demonstrates strong analytical and problem-solving skills working independently and with the team • Initiative and willingness to go the extra mile for our customers and coworkers

🎯 Requirements

• Bachelor’s degree in computer science, statistics, supply chain management or similar • 3+ years’ SQL experience • Must be able to work US Eastern Standard Time Zone 7am-3pm - IST to 4.30 PM to 12.30 AM • Self-starter with minimum supervision • Strong analytical and problem-solving skills • Excellent communication skills both written and verbal • Ability to write complex MS SQL queries • Proficient in MS Excel (knowledge of pivot tables and data import) • Knowledge of IIS • Knowledge of file transfer protocols and management of FTP servers • Strong attention to detail • Interest in learning and developing new technical skills • Experience with Atlassian suite of products a plus • Experience in Supply Chain Planning or Inventory Management a plus

🏖️ Benefits

• Flexible work arrangements • Professional development