Senior Medical Representative

🔥 6 minutes ago

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Logo of Eli Lilly and Company

Eli Lilly and Company

10,000+ employees

💊 Pharmaceuticals

🏥 Healthcare

🧬 Biotechnology

💰 $6.5M Post-IPO Debt - Eli Lilly on 2024-02

Pharmaceuticals • Healthcare • Biotechnology

Eli Lilly and Company is a multinational pharmaceutical company that researches, develops, manufactures, and markets prescription medicines across multiple therapeutic areas including diabetes, oncology, immunology, neuroscience, and pain. Headquartered in Indianapolis, Indiana, Lilly is known for its extensive R&D, clinical development, and global commercialization of biologic and small-molecule drugs. The company focuses on drug discovery, clinical trials, regulatory approvals, and large-scale pharmaceutical manufacturing and distribution.

📋 Description

• Collaborate with teammates to create exceptional customer experiences • Engage in valuable dialogue by asking about customers' priorities and showing sensitivity to time constraints • Respond quickly and accurately to customer needs • Follow up with customers on commitments

🎯 Requirements

• Demonstrate a deep understanding of the healthcare marketplace • Demonstrate a deep understanding of oncology patient disease states and available therapeutic options • Demonstrate a thorough understanding of current oncology treatment guidelines (e.g., ESMO, NCCN, local protocols) • Understand the customer (systems, accounts and key stakeholders — oncologists, hematologists, tumor board/multidisciplinary team members, hospital pharmacists) • Use promotional aids, clinical data and reprints effectively • Understand local healthcare system(s), including the oncology patient pathway (diagnosis, treatment, monitoring, approval committees) • Follow compliance, ethical and legal guidelines • Analyze territory and accounts to make trade-off decisions utilizing relevant data and resources (e.g., results, quota, tracking tools, segmentation, etc.) • Identify opportunities after considering growth potential, benefit and effort, account influence and access • Stay current on competitors' products within the oncology portfolio • Apply product knowledge to achieve goals • Leverage each interaction with customers through professionalism, respect, integrity, expertise, relationships and passion (Every Interaction Matters) • Collaborate with teammates to create exceptional customer experiences • Engage in valuable dialogue by asking about customers' priorities and showing sensitivity to time constraints, regardless of level or role within account • Respond quickly and appropriately to customer needs • Evaluate execution of territory and account plans and act quickly to adjust plans based on results • Actively seek customer feedback • Address customer questions, concerns and complaints promptly and accurately • Gain access to customers (including restricted-access settings typical of the oncology hospital environment) • Effectively handle customer objections • Use appropriate closing/negotiation techniques • Record details of the promotional call and prepare next call objective • Follow up with customers on commitments • Understand customer priorities and how those priorities impact their decision making • Build and maintain business relationships to deliver a high-quality customer experience • Manage territory using KPI metrics • Identify relevant customer and territory market information

🏖️ Benefits

• Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions.

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