Agent Deployment Manager

🕒 January 7

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Eloquent AI

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🤖 Artificial Intelligence

🛍️ eCommerce

⚕️ Healthcare Insurance

Artificial Intelligence • eCommerce • Healthcare Insurance

Eloquent AI is an advanced AI platform specializing in autonomous agents designed for high-stakes customer engagements across various regulated industries. Their technology enables seamless and precise interactions, capable of autonomously addressing customer inquiries and executing actions, such as updating records and processing transactions. Eloquent AI's solutions are tailored for sectors like healthcare, finance, and retail, providing benefits such as improved operational efficiency, enhanced customer loyalty, and rigorous compliance with industry regulations.

📋 Description

• Manage the full deployment lifecycle of AI Operators, from kick-off to go-live, with enterprise customers • Partner with customers to understand business processes, scope requirements, and align on deployment goals and success criteria • Coordinate configuration, testing, and validation of Operators using internal tools and prompt design frameworks • Collaborate cross-functionally with Product, Engineering, and AI teams to resolve edge cases and ensure long-term success • Participate in a 24/7 on-call rotation, coordinating responses to critical customer-facing incidents in line with company incident-management processes. Act as a first responder during incidents, taking ownership of investigation and coordination, even when issues extend beyond your immediate area of expertise, by engaging the right teams and driving resolution end-to-end • Contribute to improving deployment playbooks, escalation processes, and operational readiness over time

🎯 Requirements

• 3–5 years of experience in solution delivery, implementation or technical project management in a B2B SaaS environment. • At least 1 year of hands-on experience working with LLMs, including a solid understanding of agent behaviour, prompt iteration, and system constraints. • Ability to map complex workflows into structured logic and work closely with technical teams to implement them effectively. • Strong communication and organisational skills to conduct customer meetings, manage timelines, and drive execution. A strong sense of ownership to track results, and ensure nothing falls through the cracks. • A background in Data Science, Computer Science, Engineering, or another STEM field, or equivalent relevant practical experience in a technical or engineering role.

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible working arrangements