Senior Product Manager – Telephony

🕒 April 10

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Eltropy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

☁️ SaaS

💸 Finance

💰 $25M Series A - Eltropy on 2021-06

AI • SaaS • Finance

Eltropy is

📋 Description

• Define and execute the vision for unified telephony across Office Phone and CCaaS, aligned with business goals and customer needs • Lead development of core capabilities, including SIP-based calling, IP PBX, extension dialing, call transfers (warm/cold), voicemail, and presence • Partner with engineering on Telephony architecture, call routing, carrier integrations, and scalability • Enable seamless call flows between contact center queues and direct office users (extension-based dialing) • Work closely with customers, sales, and support to identify gaps and drive product improvements • Support positioning, packaging, and pricing against UCaaS/CCaaS competitors • Define KPIs (call quality, latency, uptime) and continuously optimize product performance

🎯 Requirements

• 6+ years of product management experience, with at least 5+ years focusing on UCaaS and CCaaS solutions in B2B SaaS or financial services • Strong understanding of IP PBX, VoIP, SIP, PSTN, cloud communications, and cloud contact center technologies. • Ability to work closely with engineering teams, understanding APIs, integrations, and cloud and PBX-based telecom architectures. • Proven experience in working with complex, scalable systems with Agile/Scrum methodologies and leading cross-functional teams. • Experience in gathering customer insights and translating them into impactful product features. • Strong ability to interpret data, track key metrics, and drive data-driven decisions. • Ability to clearly articulate product vision, strategy, and technical requirements to diverse audiences. • Experience with SIP trunking, FreeSWITCH/Asterisk, or carrier integrations • Knowledge of call routing systems (skill-based routing, queues) • Exposure to AI voice or conversational AI platforms • Familiarity with compliance standards for Telephony • Experience with AI-powered contact center solutions, omnichannel communication, workforce optimization (WFO), or workforce management (WFM) tools

🏖️ Benefits

• Customers are our North Star • No Fear - Tell the truth • Team of Owners