Helpdesk Specialist – Technical Support, Operations

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ELVTR

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

👥 B2C

🛍️ eCommerce

Education • B2C • eCommerce

ELVTR is an online education platform that revolutionizes learning by connecting students with industry-leading experts through live virtual classrooms. Focused on providing practical knowledge, ELVTR offers a wide range of courses, including AI product design, UX/UI for gaming, creative advertising, and more, with content driven 100% by instructors. This approach allows ELVTR to provide personalized feedback and hands-on assignments, enabling students to develop marketable skills and build impressive portfolios. With a mission to disrupt traditional education, ELVTR emphasizes networking, community discussions, and individual growth opportunities.

📋 Description

• Resolve technical requests in chat across HubSpot, Aircall, Stripe, and other company tools within defined SLAs • Own the support queue end-to-end: triage incoming requests, prioritize effectively, keep work in progress low, and prevent backlog buildup • Proactively escalate blocked or high-risk items rather than allowing them to stall • Support routine operational work and HubSpot administration, including workflows, automations, and reporting • Build and maintain automations across Slack, Aircall, Stripe, Zoom, and other systems • Improve internal processes using tools such as n8n, Zapier, and Google Apps Script • Identify repetitive tasks and continuously look for opportunities to streamline or automate them

🎯 Requirements

• Experience in technical support, CRM operations, system administration, or a similar hands-on role • Genuine enthusiasm for AI-assisted workflows and practical experience using AI to improve work quality or speed • Familiarity with automation tools such as n8n, Zapier, or Apps Script • Demonstrated ability to manage a high-volume task queue or ticket workload with strong consistency • Strong self-prioritization skills and the ability to make sound decisions when multiple requests feel urgent • Excellent async communication habits, including responsiveness during working hours and proactive follow-up • Ability to learn new tools quickly and troubleshoot independently with minimal supervision • Strong critical thinking and problem-solving skills • Clear written communication and confidence working with non-technical stakeholders • High level of ownership, resilience, and reliability in fast-paced operational work • Nice to have: Experience working with HubSpot and ClearFeed or similar ticketing and SLA-management tools.

🏖️ Benefits

• Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives. • Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses. • Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs. • Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.