ELVTR
51 - 200 employees
📚 Education
👥 B2C
🛍️ eCommerce
Education • B2C • eCommerce
ELVTR is an online education platform that revolutionizes learning by connecting students with industry-leading experts through live virtual classrooms. Focused on providing practical knowledge, ELVTR offers a wide range of courses, including AI product design, UX/UI for gaming, creative advertising, and more, with content driven 100% by instructors. This approach allows ELVTR to provide personalized feedback and hands-on assignments, enabling students to develop marketable skills and build impressive portfolios. With a mission to disrupt traditional education, ELVTR emphasizes networking, community discussions, and individual growth opportunities.
Retention Specialist
🔥 10 minutes ago
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ELVTR
51 - 200 employees
📚 Education
👥 B2C
🛍️ eCommerce
Education • B2C • eCommerce
ELVTR is an online education platform that revolutionizes learning by connecting students with industry-leading experts through live virtual classrooms. Focused on providing practical knowledge, ELVTR offers a wide range of courses, including AI product design, UX/UI for gaming, creative advertising, and more, with content driven 100% by instructors. This approach allows ELVTR to provide personalized feedback and hands-on assignments, enabling students to develop marketable skills and build impressive portfolios. With a mission to disrupt traditional education, ELVTR emphasizes networking, community discussions, and individual growth opportunities.
📋 Description
• Handle refunds and client retention, addressing billing inquiries and managing overdue accounts. • Provide administrative support to the sales team, including managing calendars and scheduling appointments. • Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues. • Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices. • Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations. • Maintain accurate and complete customer records in CRM systems and other databases.
🎯 Requirements
• 3+ years of experience in sales, customer retention, or a similar role. • Excellent phone and email communication skills, with the ability to build strong relationships with customers and colleagues. • Strong organizational skills and attention to detail. • Experience with a CRM system is preferred. • Ability to multitask and prioritize competing demands in a fast-paced environment. • Positive attitude, self-starter, and team player.
🏖️ Benefits
• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses. • Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team. • Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs. • Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together.
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