Technical Business Analyst

Job not on LinkedIn

🔥 10 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Emerald Clinical

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Emerald Clinical is a leading global clinical research organization (CRO) founded in the Asia‑Pacific region that provides end‑to‑end clinical trial services to biopharmaceutical, medical device, and diagnostic companies. With about 25 years of experience and a team of 800+ operating across 40+ locations worldwide, Emerald Clinical manages trials across all phases including registration and post‑marketing studies, and offers clinical operations, project management, and trial staffing support. The company emphasizes scientific expertise, operational excellence, and global reach to support drug and device development.

📋 Description

• Gather business requirements and translate them into functional specifications, process flows and user stories for Salesforce CRM Analytics enhancements • Design, build and maintain CRM Analytics dashboards, datasets, lenses and recipes • Partner with solution architects, developers and business stakeholders to deliver CRM Analytics and Salesforce reporting improvements • Analyse business processes and data to improve reporting accuracy, efficiency and user experience • Support Salesforce configuration, including objects, fields, permission sets, reports and dashboards • Coordinate User Acceptance Testing, defect management, release management and deployments • Perform data analysis, data cleansing and quality checks • Deliver a consistent reporting experience across CRM Analytics, Salesforce Reports/Dashboards and Power BI • Develop end-user guides, training materials and documentation • Identify system and process issues and propose solutions for business users and the Enterprise Applications team

🎯 Requirements

• 3+ years’ experience as a Business Analyst or Technical Business Analyst working across Salesforce and/or CRM Analytics platforms • 2–3 years in clinical research, with a focus on trial coordination and project support • Salesforce Business Analyst Certification • Salesforce CRM Analytics dashboard, dataset and recipe development • Business and technical requirements gathering • User story and functional documentation writing • Advanced Excel and data analysis/visualisation • Power BI experience highly regarded • Ability to work independently, knowing when to escalate • Technological proficiency including Microsoft Office packages • Ability to see the big picture while focusing on detail and quality • Flexibility and adaptability in changing organisational priorities and ambiguous environments

🏖️ Benefits

• Competitive compensation: tailored salary and benefits package reflecting skills and experience • Hybrid or remote working arrangements, depending on location and role • Learning opportunities and access to a global network of scientific leaders • Employee wellbeing programs and initiatives promoting work-life balance, health, and team connection • Global engagement surveys • Recognition programs • Team-building events • Exposure to diverse projects and clients through the company’s international reach