EMERALD STAY®
51 - 200 employees
Founded 2018
🏨 Hospitality
🏠 Real Estate
🛍️ eCommerce
💰 Equity Crowdfunding on 2022-03
Hospitality • Real Estate • eCommerce
EMERALD STAY® is a luxury rental company specializing in exclusive properties located in iconic holiday destinations such as the French and Swiss Alps, Spanish Coast, and the Balearic Islands. They offer a unique selection of upscale accommodations, ranging from Alpine chalets to beachfront villas, complete with customized à la carte services for guests. EMERALD STAY® is also committed to social and environmental responsibility, having achieved B-Corp certification for their efforts in these areas.
Guest Experience Representative
🔥 5 minutes ago
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EMERALD STAY®
51 - 200 employees
Founded 2018
🏨 Hospitality
🏠 Real Estate
🛍️ eCommerce
💰 Equity Crowdfunding on 2022-03
Hospitality • Real Estate • eCommerce
EMERALD STAY® is a luxury rental company specializing in exclusive properties located in iconic holiday destinations such as the French and Swiss Alps, Spanish Coast, and the Balearic Islands. They offer a unique selection of upscale accommodations, ranging from Alpine chalets to beachfront villas, complete with customized à la carte services for guests. EMERALD STAY® is also committed to social and environmental responsibility, having achieved B-Corp certification for their efforts in these areas.
📋 Description
• Act as the primary point of contact for guests before, during, and after their stay • Handle inquiries and bookings across Airbnb, VRBO, Booking.com, the direct website, and Expedia • Respond promptly and professionally to guest messages, emails, and phone calls • Provide accurate information about properties, amenities, and local attractions • Coordinate check-in and check-out processes • Address and resolve guest complaints or issues • Liaise with on-site teams, maintenance, and housekeeping regarding property-related issues • Escalate complex issues to management • Gather and analyze guest feedback and assist with guest-experience improvement initiatives • Promote additional services and upsell property amenities when appropriate • Maintain accurate records in the company information sheet and property management software • Collaborate with team members to ensure high-quality guest service • Assist with listing, updating, and managing properties on rental platforms • Use Guesty and other short-term rental management tools • Update and optimize property listings
🎯 Requirements
• 1-2 years of experience in short-term rental management, customer service in the hospitality industry, or a similar role • Familiarity with Airbnb, VRBO, Booking.com, Expedia, Guesty, Rentals United, and Cloudbeds • Breezeway and Google Suite experience preferred • Excellent written and verbal communication skills • Strong problem-solving abilities and a customer-oriented mindset • Ability to multitask and manage time effectively in a fast-paced environment • Proficiency in CRM systems and short-term rental management software • Exceptional attention to detail and organizational skills • Friendly, approachable, and professional demeanor • Ability to work independently and as part of a team • Flexibility to work varied shifts, including weekends and holidays, as needed
🏖️ Benefits
• Competitive salary and potential for performance bonuses • Opportunity to work with a vibrant and passionate team • Career development and growth opportunities • A flexible work environment for remote work • Discounts on stays at company-managed properties • 2 weeks unpaid holiday per year
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