Junior Technical Support Specialist

🔥 13 hours ago

🌐 Georgia, Armenia, +1 more countries – Remote

🇬🇪 Georgia – Remote 🇦🇲 Armenia – Remote 🇻🇳 Vietnam – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Emerging Travel Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

Hospitality • Logistics • eCommerce

Emerging Travel Group is a leading provider of advanced online booking platforms tailored for individual travelers, travel agents, and corporate clients. They empower hoteliers to enhance visibility and attract a wider customer base through their comprehensive travel solutions, which include over 2. 9 million accommodations, flights, transfers, and car rentals across 190 source markets. With a focus on technology excellence, Emerging Travel Group serves a vast network of travel agencies and corporate clients, enabling seamless travel management and collaboration in the dynamic travel industry.

📋 Description

• Join the internal support team for B2B retail • Help account managers, commercial teams, and operations teams resolve issues when something does not work as expected • Investigate problems, identify root causes, and fix issues • Work in a small team of two in close collaboration with the team lead • Support colleagues across the company in an international team

🎯 Requirements

• 1+ year of experience in technical or customer support • Strong logical and analytical thinking • Readiness to work with large volumes of technical data • Excellent written communication skills • Comfort with regular, repetitive, and routine tasks, with attention to detail and patience • Genuine interest in the technical side of the product and in finding the root causes of errors • Open, friendly, and easy-going communication style • English level B1 (Intermediate) or higher, since you'll regularly communicate with international colleagues • Basic SQL knowledge (nice to have) • Experience with Jira and CRM systems (nice to have) • Familiarity with tools like Postman, Grafana, or Kibana (nice to have) • Experience in travel tech or B2B products (nice to have)

🏖️ Benefits

• Flexible schedules and opportunity to work remotely. • Ambitious and supportive team who love what they do, appreciate each other, and grow together. • Internal programs for adaptation and training, development of soft skills, and leadership abilities. • Partial compensation for participating in external training and conferences. • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. • Corporate prices on hotels and travel services. • MyTime Day Off - an extra non-working day without loss of compensation.