Technical Support Specialist

🔥 0 minutes ago

🌐 Georgia, Montenegro, +2 more countries – Remote

🇬🇪 Georgia – Remote 🇲🇪 Montenegro – Remote 🇻🇳 Vietnam – Remote 🇹🇭 Thailand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Emerging Travel Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

Hospitality • Logistics • eCommerce

Emerging Travel Group is a leading provider of advanced online booking platforms tailored for individual travelers, travel agents, and corporate clients. They empower hoteliers to enhance visibility and attract a wider customer base through their comprehensive travel solutions, which include over 2. 9 million accommodations, flights, transfers, and car rentals across 190 source markets. With a focus on technology excellence, Emerging Travel Group serves a vast network of travel agencies and corporate clients, enabling seamless travel management and collaboration in the dynamic travel industry.

📋 Description

• Investigate technical requests from internal users related to hotel and room availability, targeting valid CSAT. • Handle alerts related to drops in availability by analyzing issues, developing and testing hypotheses, and monitoring progress toward restoring availability metrics. • Reduce the workload of Development and QA teams by deepening technical and functional expertise and improving the percentage and quality of escalations. • Contribute to building and optimizing internal processes and improving the product. • Participate in regular meetings with the Product team. • Manage projects, create and maintain documentation, develop AI-powered automations, and support other process improvement initiatives.

🎯 Requirements

• Experience in technical support, integrations, or IT operations. • Ability to work autonomously and proactively, independently plan work, set priorities, respond to changing circumstances, and initiate necessary actions. • Ability to independently investigate technical issues by collecting data, formulating and testing hypotheses, identifying root causes, or isolating the source of a problem. • Experience working with logs, monitoring tools, and metrics; experience with Grafana is a plus. • Understanding of HTTP/API concepts, response codes, requests and responses, and ability to read and interpret JSON/XML. • Basic SQL skills for independently querying and validating data. • Ability to effectively escalate issues to Development by documenting symptoms, business impact, troubleshooting steps, and collected evidence. • Strong communication skills and ability to facilitate calls with developers, internal users, suppliers, and stakeholders, adapting explanations to the audience. • Conversational English at B2 level or equivalent practical proficiency for work-related calls and written communication. • Ability to document solutions and contribute to continuous process improvement. • Preferred: experience in travel or e-commerce, external integrations support, automation, and use of AI tools.

🏖️ Benefits

• Opportunity to work remotely. • Ambitious and supportive team who love what they do, appreciate each other, and grow together. • Internal programs for adaptation and training, development of soft skills, and leadership abilities. • Partial compensation for participating in external training and conferences. • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. • Corporate prices on hotels and travel services. • MyTime Day Off - an extra non-working day without loss of compensation.