Customer Delivery Manager, Insurance Software

🕒 April 29

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EMIL Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💳 Fintech

☁️ SaaS

💰 Seed Round on 2020-10

Fintech • SaaS • Insurance

EMIL Group is an innovative insurtech company that specializes in providing a cloud-native SaaS core system tailored for the insurance industry. Their flagship product, the EMIL Insurance Suite, enables clients to manage existing portfolios more cost-effectively and launch innovative insurance products rapidly without the need for additional IT resources. Founded in 2016 and based in Berlin, EMIL Group combines expertise from developers and insurance specialists to drive digital transformation in the insurance sector.

📋 Description

• You provide potential customers with proofs of concept and act as the primary point of contact both before the product purchase and during implementation • You deploy our SaaS solution quickly and successfully at customer sites, instruct them on usage and operation of the product, and ensure a smooth software go-live • After go-live, you support troubleshooting and answer questions, laying the foundation for the customer's long-term success • You take responsibility for project management and communication with all stakeholders, both internal and external; you meet regularly with the team and keep everyone informed • When required, you document requirements, customizations and project progress

🎯 Requirements

• You have at least 4–5 years of experience working on technical projects or integrations, ideally at a SaaS provider in the insurance domain • Technical affinity; a technical background is preferred • You are able to build strong, trust-based relationships with internal and external stakeholders • You are comfortable in project management and work in a solution- and detail-oriented manner • Fluent, business‑level communication skills in English and German, both written and spoken, are required; French is a plus • Experience with APIs, BPMN, SaaS platforms, AWS technologies, testing, requirements engineering and the insurance industry is a plus • Consulting experience is a big plus :-) • You are curious and interested in understanding the insurance landscape and its processes • You are familiar with working in a dynamic environment and agile project management methods are not foreign to you • Approximately 20% willingness to travel within Switzerland and/or Germany (if applicable).

🏖️ Benefits

• An attractive compensation package aligned with your experience, qualifications and responsibilities • A remote-friendly working model with occasional travel to our offices in Berlin and Zurich • 30 days of vacation; additionally we give you a half day off on 24th and 31st December • A personal learning and development budget of at least €500 (potentially more) which we invest in your growth • Exciting internal growth opportunities thanks to a structured role-development model, regular feedback cycles and performance reviews • A company subsidy for Urban Sports Club membership to support your work–life balance • A heavily subsidised company pension plan to help us secure your future together • A VSOP program that lets you share in the company's success as an employee • We provide modern hardware — you choose Windows or iOS • Weekly company lunches and a well-stocked snack bar keep you fuelled throughout the day • As part of a dynamic and motivated team of experts you benefit directly from colleagues' knowledge; team spirit and mutual support are an essential part of our culture