Client Engagement Associate

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $38.5k - $49k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Empower

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.

📋 Description

• Conduct a high volume of outbound and inbound calls to prospective and current clients who have expressed interest in financial services • Generate interest and qualify clients for meetings with Financial Advisors to discuss goals, investment strategies, and financial planning needs • Schedule and confirm appointments, ensuring a high completion rate for advisor meetings • Engage clients via phone, chat, and email to answer questions, provide guidance, and enhance the client experience • Utilize pre-defined scripts and sound judgment to assess client needs and determine appropriate next steps • Gather and document client information, including financial needs, goals, and relevant screening details • Accurately record all client interactions in CRM systems • Partner with Financial Advisors regarding prospective client opportunities and handoffs • Troubleshoot issues related to the financial dashboard and escalate to technical support when needed • Route client inquiries to appropriate departments for additional support • Perform administrative and reporting duties as assigned • Ensure compliance with all regulatory requirements, policies, and procedures

🎯 Requirements

• High school diploma or equivalent required; associate degree preferred • Previous experience in financial services, sales, or client engagement preferred • Strong verbal, written, and listening communication skills • Excellent organizational, time management, and follow-up abilities • Ability to work effectively in a fast-paced, team-oriented environment

🏖️ Benefits

• Medical, dental, vision and life insurance • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%) • Tuition reimbursement up to $5,250/year • Business-casual environment that includes the option to wear jeans • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year • Paid volunteer time — 16 hours per calendar year • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) • Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.