Empower AI
501 - 1000 employees
Founded 1989
Empower AI helps federal agency leaders elevate their workforce productivity. We leverage deep technical expertise and decades of experience solving complex challenges in Civilian and Defense missions to ensure America’s missions are met. Our solutions give government leaders a direct path to meaningful transformation, equipping them with the insights and tools necessary to make critical decisions faster and move their missions forward.
Senior Computer User Support Specialist
🔥 2 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Empower AI
501 - 1000 employees
Founded 1989
Empower AI helps federal agency leaders elevate their workforce productivity. We leverage deep technical expertise and decades of experience solving complex challenges in Civilian and Defense missions to ensure America’s missions are met. Our solutions give government leaders a direct path to meaningful transformation, equipping them with the insights and tools necessary to make critical decisions faster and move their missions forward.
📋 Description
• Provides IT services that appropriately respond to the time-sensitive needs of customers • Provides technical assistance to computer users by answering questions to resolve computer problems • Responds to trouble tickets to resolve user problems • Monitors team productivity and quality; provides individual feedback • Collaborates with the Virtual Service Desk, other portfolios and various stakeholders
🎯 Requirements
• Public Trust Clearance (Or ability to obtain) • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. • 4-9 years of work experience • 1 year experience with Windows desktop support • 2 years experience working knowledge of remote tools • Experience supporting industry standard software products • Associates Degree or equivalent
🏖️ Benefits
• Health insurance • Professional development opportunities
Apply NowSimilar Jobs
🔥 11 minutes ago
Customer Experience Manager overseeing contact center operations at Natera. Managing KPIs, driving team projects, and enhancing customer experience across all touchpoints.
🇺🇸 United States – Remote
💵 $87.6k - $109.5k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
🔥 16 minutes ago
Overnight Customer Support Team Lead at Mudflap, improving customer experience for truckers. Managing agent performance and support, while driving team excellence.
🇺🇸 United States – Remote
💵 $60k - $70k / year
💰 Pre Seed Round on 2018-11
⏰ Full Time
🟠 Senior
💝 Customer Support
🔥 5 hours ago
Manager of Customer Support at Higher Logic overseeing a team to provide world-class service. Responsible for hiring, training, and implementing customer-centric processes.
🇺🇸 United States – Remote
💰 $55M Private Equity Round on 2016-09
⏰ Full Time
🟠 Senior
🔴 Lead
💝 Customer Support
🔥 7 hours ago
Email-Chat Support Specialist providing customer support via email and chat at Invicta Software. Collaborating with internal teams to resolve inquiries and improve customer experience.
🕒 Yesterday
Customer Service Sales Representative providing support and handling technical inquiries. Engagement and relationship building for positive customer experiences.
🇺🇸 United States – Remote
💵 $16 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
