Client Success Executive II

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🕒 April 10

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EMS Management & Consultants, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Compliance

☁️ SaaS

Healthcare Insurance • Compliance • SaaS

EMS Management & Consultants, Inc. (EMS|MC) is a company that specializes in providing comprehensive operational solutions for over 1,500 emergency medical services (EMS) providers across the United States, including hospital systems, municipalities, and private companies. Founded by professionals within the EMS industry, EMS|MC offers services designed to optimize reimbursement, resources, and regulatory compliance. With more than 25 years of experience, the company leverages technologies like EMsmart, a SaaS-driven billing solution, to enhance revenue performance for EMS agencies. EMS|MC also works closely with the PWW Advisory Group to ensure compliance with the ever-changing regulatory landscape, providing tools and educational resources to EMS providers.

📋 Description

• Independently manages a portfolio of healthcare clients, driving client satisfaction, retention, and financial performance. • Manage a balanced portfolio of assigned client accounts with varying service scopes, strategic priorities, and engagement requirements. • Proactively identify risks, trends, and opportunities within assigned client accounts. • Act as a resource to peers by sharing knowledge, best practices, and guidance. • Demonstrate proactive account management by identifying data-driven trends through client reporting and ensuring follow-through on action plans. • Lead client meetings, presentations, and business reviews by setting agendas, presenting performance insights, facilitating discussion, and driving alignment on action plans and next steps.

🎯 Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field. • 3–6 years of experience in client success, account management, or healthcare revenue cycle-related roles. • Working knowledge of healthcare billing, reimbursement, and regulatory compliance concepts. • Strong analytical, presentation, and relationship-management skills with the ability to communicate insights effectively. • Demonstrated ability to manage competing priorities, deadlines, and client expectations independently. • Proficiency in English is necessary for job-related communication.

🏖️ Benefits

• Discretionary bonus plan • Comprehensive benefit package • Retirement plan • Health coverage • Paid time off