Client Success Representative

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🕒 3 days ago

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EMS Management & Consultants, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Compliance

☁️ SaaS

Healthcare Insurance • Compliance • SaaS

EMS Management & Consultants, Inc. (EMS|MC) is a company that specializes in providing comprehensive operational solutions for over 1,500 emergency medical services (EMS) providers across the United States, including hospital systems, municipalities, and private companies. Founded by professionals within the EMS industry, EMS|MC offers services designed to optimize reimbursement, resources, and regulatory compliance. With more than 25 years of experience, the company leverages technologies like EMsmart, a SaaS-driven billing solution, to enhance revenue performance for EMS agencies. EMS|MC also works closely with the PWW Advisory Group to ensure compliance with the ever-changing regulatory landscape, providing tools and educational resources to EMS providers.

📋 Description

• Focus on maximizing account performance and client retention by providing support related to the client account • Respond to client and internal needs and help drive the account management and client success model • Answer, resolve, or appropriately route Client Success phone calls and emails from clients and internal staff • Identify caller and communication trends and provide feedback to Client Success leadership • Track, summarize, and communicate call and email trends • Collaborate with Client Success leadership to improve process design • Ensure timely communication and consistent follow-up with clients and internal stakeholders • Support assigned client accounts by monitoring performance and providing insights and recommendations

🎯 Requirements

• Associate’s degree in Business Administration, Healthcare or related field, or high school diploma with comparable work experience • Experience in healthcare, healthcare billing, and/or a third-party environment • Strong client service skills with excellent written and verbal communication abilities • Highly organized with the ability to manage time, multitask, and prioritize effectively • Strong understanding of confidentiality requirements and commitment to protecting sensitive information • Knowledge of Medicare, Medicaid, insurance, liability, and tertiary payment methods • Demonstrated understanding of HIPAA requirements and regulations • Strong data entry skills with working knowledge of Microsoft Office programs; experience with Microsoft Excel preferred

🏖️ Benefits

• Discretionary bonus plan • Comprehensive benefit package • Retirement plan • Health coverage • Paid time off • Necessary equipment provided (computer, monitor, keyboard, mouse, headset)