Project Manager – Implementations

6 hours ago

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Encoda

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Healthcare Insurance • SaaS • Fintech

Encoda is a company specializing in simplifying the complexity of medical billing and maximizing payer reimbursements. By bridging workflow gaps between practice management systems, clearinghouses, and payers with their technology, Encoda enhances the efficiency of billing teams. Their suite of products, including Encoda BackOffice and Maestro Analytics, along with their tech-enabled revenue cycle management (RCM) services, streamline and automate the claims process. Encoda's offerings include a customizable software engine for handling problematic claims, monitoring tools like Claims Manager and Payment Manager, and analytics through Maestro Analytics for real-time performance and financial metrics. Their solutions empower healthcare providers to enhance payment velocity, reduce the need for billing staff, and ensure maximum reimbursement from payers effectively and efficiently.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

💳 Fintech

💰 Private Equity Round on 2022-01

📋 Description

• Lead the full implementation lifecycle, including discovery, requirements gathering, solution design, configuration coordination, testing oversight, and go-live execution. • Develop detailed project plans, timelines, and milestones tailored to each client’s operational needs and readiness. • Facilitate project kickoffs, status meetings, requirements sessions, and validation workshops with clients and internal teams. • Coordinate cross-functional resources such as Technical Services, Product, Revenue Cycle Operations, Training, and Support to ensure timely delivery of project tasks. • Assess project dependencies and constraints, and rapidly escalate blockers, resource gaps, or schedule risks to leadership and cross-functional teams to safeguard project delivery. • Ensure all implementation documentation is completed, stored, and communicated appropriately (e.g., project plans, meeting notes, technical requirements, configuration guides). • Conduct readiness assessments and lead final go-live planning, ensuring clients are operationally prepared and aligned on next steps. • Maintain a thorough knowledge of product functionality and best practices for usage and configuration. • Partner closely with CSMs and Support to ensure a seamless transition from implementation to ongoing account management. • Provide CSMs and Support with project insights, operational nuances, and client-specific needs that will impact long-term relationship success. • Communicate project status, risks, dependencies, and escalation points to CSMs and support regularly. • Collaborate with CSMs and Support regarding client expectations, training needs, workflow adjustments, and change management planning. • Participate in client meetings alongside CSMs and support when strategic or complex project alignment is required. • Serve as the primary point of contact for clients during the implementation process. • Establish trust with client stakeholders by delivering clear communication, timely updates, and proactive solutions. • Manage client expectations regarding scope, timeline, resource availability, and project responsibilities. • Translate technical concepts into clear business language for client stakeholders. • Address escalations and provide structured resolution paths. • Maintain accurate and up-to-date project tracking, status reports, action logs, decision logs, and risk registers. • Provide internal leadership with regular KPI updates on project health, timelines, and resource utilization. • Ensure implementations adhere to organizational standards, methodologies, and best practices. • Contribute to continuous improvement initiatives in project management processes, documentation templates, and implementation playbooks.

🎯 Requirements

• Bachelor’s degree or at least 3 to 5 years’ of project management experience, preferably in software, healthcare technology, RCM, or professional services environments. • Strong understanding of implementation processes, change management, and cross-departmental coordination. • Excellent communication, facilitation, and client-facing skills. • Proficiency in project management software tools (e.g., Jira, Asana, Smartsheet, or similar) and fluency in all MS Office tools and applications. • Experience in healthcare systems, EHR/PM platforms, payment workflow solutions, or RCM implementations. • Ability to manage multiple concurrent projects with tight timelines. • Skilled at-risk identification, critical thinking, and structured problem-solving. • High level of professionalism, composure, and accountability. • Experience working closely with Customer Success, Support, Operations, Technical, and Leadership teams.

🏖️ Benefits

• The opportunity to be a part of a leading healthcare IT SaaS organization with a strong mission and set of values • We are “technology forward”; Encoda has developed a unique and effective revenue cycle management software suite that is central to our services strategy • Competitive base salary and incentive compensation • Comprehensive benefit package, including front-loaded Paid Time Off (PTO), medical and dental, matching 401k, and life insurance