Senior Client Partner – Payments

🕒 April 11

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Endava

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2000

🏢 Enterprise

💰 Post-IPO Debt on 2023-02

Technology • Consulting • Enterprise

Endava is a technology company that partners with clients to drive meaningful change through innovative technological solutions. With over two decades of experience, Endava combines world-class engineering, industry expertise, and a people-centric mindset to transform businesses across various sectors. Specializing in areas such as finance and banking, healthcare, media, and telecommunications, Endava leverages its industry-specific knowledge to create solutions that meet the evolving needs of the market. The company is committed to building trusted partnerships and creating positive impacts for both businesses and people.

📋 Description

• Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion. • Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio. • Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM). • Leverage business acumen to identify and capitalize on untapped growth opportunities within clients. • Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities. • Proactively leverage professional networks to generate new opportunities with existing clients. • Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio. • Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs. • Accountable for revenue and profit forecasts and delivery. • Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight. • For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs. • Ensure accurate financial forecasts, projections, and adjustments. • Manage and mitigate risks effectively, including succession planning. • Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics). • Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals. • Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio. • Ensure compliance with governance, business rules, and regulatory standards. • Embed critical initiatives and processes within the client portfolio to achieve strategic objectives. • Foster a culture of high performance and continuous improvement within the team.

🎯 Requirements

• Significant professional experience in client management or a similar role, with a strong focus on supporting and enabling account growth. • Demonstrated ability to contribute to 20%+ revenue growth across client engagements. • Extensive experience in developing and executing client strategies that drive business growth. • Demonstrated success in managing account P&L and achieving financial targets. • Experience in client engagement and building senior-level client relationships. • Proven ability to collaborate and influence across various levels of an organization. • Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus. • Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs. • Acknowledged by clients as the primary trusted advisor and contractual authority. • Deep expertise in client relationship management and strategic planning. • Exceptional leadership, negotiation, and relationship management abilities. • Strong business acumen and ability to identify and capitalize on growth opportunities. • Excellent communication skills, both written and verbal, with the ability to engage with senior stakeholders (C-level). • Proven ability to manage multiple priorities and work independently in a fast-paced environment. • Advanced problem-solving and decision-making capabilities under pressure. • In-depth understanding of industry trends, market dynamics, and financial analysis. • Commitment to continuous personal development and staying current with industry trends. • Demonstrated ability to influence change and drive organizational transformation. • Strong accountability for achieving results and maintaining high performance standards. • Proficiency in financial management, including P&L management, forecasting, and risk management. • Experience in driving continuous improvement and innovation in client solutions and service delivery.

🏖️ Benefits

• Competitive salary package • share plan • company performance bonuses • value-based recognition awards • referral bonus • Career coaching • global career opportunities • non-linear career paths • internal development programmes for management and technical leadership • Complex projects • rotations • internal tech communities • training • certifications • coaching • online learning platforms subscriptions • pass-it-on sessions • workshops • conferences • Hybrid work and flexible working hours • employee assistance programme • Global internal wellbeing programme • access to wellbeing apps • Global internal tech communities • hobby clubs and interest groups • inclusion and diversity programmes • events and celebrations