Senior CRM Functional Consultant, Business Analyst

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🕒 June 11

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Endeavour Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

☁️ SaaS

🤝 B2B

Consulting • SaaS • B2B

Endeavour Solutions is an ERP implementation and business software partner based in New Zealand. The company partners with vendors such as MYOB Acumatica, Microsoft Dynamics 365 Business Central, Wiise, Qlik and Kynection to deliver cloud ERP, payroll, workforce management, BI and field-to-office solutions. Endeavour focuses on implementing, integrating and supporting ERP systems for mid-sized organisations across manufacturing, wholesale & distribution, transport & logistics, horticulture & agriculture and construction to modernise operations, improve reporting and enable digital transformation.

📋 Description

• Lead client discovery workshops, stakeholder interviews, and requirements gathering sessions • Facilitate current state and future state business process analysis • Produce key discovery and business analysis deliverables including process maps, swim lane diagrams, workflow documentation, user stories, and functional requirements • Use Azure DevOps for requirements management, backlog administration, and test coordination • Provide business process improvement recommendations and advise clients on best practices • Design and configure solutions across Dynamics 365 and Power Platform • Collaborate with Solution Architects and technical teams to translate business requirements into functional designs • Participate in Agile project delivery including sprint planning and backlog grooming • Mentor junior consultants and contribute to delivery excellence across engagements

🎯 Requirements

• Five or more years of hands-on experience delivering Dynamics 365 CRM / CE solutions in a consulting or client facing role • Proven experience leading discovery or Phase 0 engagements and facilitating business requirements workshops • Strong experience producing business analysis artifacts including workflows, swim lanes, user stories, process diagrams and functional specifications • Deep knowledge of Dynamics 365 Sales, Customer Service, Customer Insights, and Field Service • Strong proficiency with Microsoft Power Platform including Power Apps, Power Automate and Dataverse • Proficiency using Azure DevOps for backlog management, requirements traceability, user stories and testing support • Experience leveraging AI tools or Copilot to support business analysis, documentation and solution delivery • Strong understanding of Agile project delivery methodologies • Excellent communication, facilitation, documentation and stakeholder management skills • Bachelor’s degree in Business, Information Systems, Computer Science or related discipline

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development