Risk Management Lead

Job not on LinkedIn

🔥 2 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔒 Insurance

👻 Ghost score 10%

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Endpoint Clinical

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $1.7M Debt Financing on 2010-03

Healthcare • Consulting • Logistics

Endpoint Clinical is a leader in Randomization and Trial Supply Management (RTSM) solutions, specializing in transforming and accelerating clinical trials with transparency, trust, and innovation. Their technology enhances efficiency and accuracy in patient randomization and clinical supply management. Supporting a range of therapeutic areas, Endpoint Clinical provides tailored solutions for large pharmaceutical sponsors, small-to-mid-sized sponsors, and Contract Research Organizations (CROs). Their advanced, configurable technology optimizes trial processes, improves drug supply management, and enhances site experience, ensuring global trials remain on track.

📋 Description

• Review study specifications, protocols, test strategies, and other study deliverables to confirm critical functionality is appropriately designed, built, tested, and functioning effectively • Strengthen and improve risk assessments across the study lifecycle • Conduct reviews, risk assessments, issue analysis, and mitigation follow-through while providing strategic guidance • Develop and maintain risk management frameworks, policies, and procedures for Customer Support operations • Identify operational, service, compliance, data privacy, and customer experience risks • Provide expert input to risk registers and mitigation plans • Monitor Key Risk Indicators (KRIs) and recommend corrective actions • Lead root cause analysis for major customer escalations, recurring issues, and service incidents • Implement preventive actions and continuous improvement initiatives with support leaders • Manage risks associated with support workflows, tools, and customer interactions • Ensure adherence to operational delivery best practices, company policies, data privacy requirements, and industry regulations • Drive quality improvement initiatives across delivery functions • Lead risk assessments for critical incidents and customer-impacting events • Coordinate response efforts during high-severity customer escalations • Capture lessons learned and ensure mitigation plans are implemented • Track remediation actions through closure • Prepare executive-level risk reports, dashboards, and recommendations • Present risk trends, mitigation efforts, and service performance metrics to leadership • Address emerging business risks with cross-functional teams • Conduct risk assessments and impact analyses for strategic initiatives

🎯 Requirements

• 5+ years of experience in Customer Support, Operations, Risk Management, Quality, Compliance, or related functions • Direct, recent, and hands-on experience in the clinical trials industry supporting or managing production Interactive Response Technology (IRT)/Randomization and Trial Supply Management (RTSM) systems • Practical expertise across the IRT/RTSM study lifecycle, randomization, clinical supply and inventory management, test strategy and testing approaches • Experience managing customer-impacting risks and critical issues within validated, regulated environments • Experience managing operational risks within customer-facing organizations • Strong background in incident management, escalation management, and process improvement • Experience in SaaS, Pharma, Healthcare, Technology, Life Sciences, or similar regulated industries is preferred • Bachelor's degree in Business, Operations, Risk Management, Information Technology, or a related field • Enterprise Risk Management (ERM) • Customer Support Operations • Advanced, applied knowledge of clinical trial operations and end-to-end IRT/RTSM processes, controls, integrations, risks, and regulatory requirements • Incident & Escalation Management • Root Cause Analysis (RCA) • SLA Management • Quality Assurance & Compliance • Business Continuity Planning • Data Privacy & Information Security Awareness • Process Improvement and Optimization • KPI/KRI Reporting and Analytics • Stakeholder Management