Operations Manager

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🕒 May 8

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Energise Energy Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Specialising in EV Charging Installation, Smart Metering & Renewable Energy Solutions.

📋 Description

• Reporting into the Senior Operations Manager, you will be responsible for managing the day-to-day operations for a team of Metering Engineers • Lead a team of Smart Metering Engineers to ensure commercial delivery of contracts, driving productivity and performance across a balanced scorecard • Delivering to agreed timescales, budget and work commitments to maximise productivity and quality of Install coupled with analysing and measuring departmental performance to ensure business targets are achieved • Act as a role model for the team, ensuring the metering engineers are ambassadors for Energise Energy Solutions when dealing with customers • Responsible for creating a positive working environment by living and promoting the EES vision, values and behaviours and upholding Energise Energy Solutions green credentials • Conduct regular performance reviews, absence management reviews, investigations, and disciplinary hearings where appropriate to reduce lost time and improve wellbeing & performance • Maintain a close working relationship with your manager to review and improve the companies aims and objectives • Ensure all Health & Safety regulations and company targets are achieved, promoting a high level of Health and Safety throughout the business • Work closely with the compliance team to implement a positive change to our safety culture to safeguard customers, employees, contracts and the business • Provide on-going coaching, support, training, and development of the team as required to ensure identified training needs are met • Analyse and interpret data to make value and cost driven decisions to improve customer, stakeholder, employee, and commercial performance • Prepare and present weekly/ monthly business reviews with team, clients, internal stakeholders, senior leadership team and subcontract companies to ensure contractual commitments are delivered • Client Management - Single point of contact for all contract specific installation, operational and contractual issues • Providing regular feedback through monthly business reviews to drive performance and maximise efficiency • Ensure that contracts operate profitably and to the required standards whilst continually looking for and implementing improvements and cost savings • Develop and maintain excellent client/customer relations, resolving field related customer complaints in a timely and effective manner, including root cause analysis to reduce frequency, improve customer experience and build the reputation of the business • Support recruitment plans aligned to the EES strategy and assist in the assessment and induction of new recruits to ensure they become effective members of the team • Labour availability/utilisation and resource management reviews

🎯 Requirements

• Previous experience in a management role, preferably within the utilities/ metering sector. • Personable and a strong communicator with the ability to form relationships with various stakeholders • Strong IT skills • Experience of leading & motivating teams, while supporting their growth and development • Ability to set and deliver against performance targets with previous experience in a target driven role • Experience of delivering excellent customer service • Ability to work well under pressure • Good attention to detail (analytical, methodological and tenacious) • Comfortable working in a dynamic and constantly evolving environment • Able to travel when required • Able to provide OOH support on a rota 1 in 8 basis.

🏖️ Benefits

• Performance based bonus of up to £6000 per year (paid monthly) • £650 a month towards an Octopus salary sacrifices electric car or car allowance of £5000 per year (provide own car) or the option an company electric van • Company pension • 33 days holiday allowance (including bank holidays).