Senior Customer Success Manager

November 18

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Enfuce

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Banking • Fintech • Digital banking

Enfuce is a leading provider of secure, scalable, and compliant card issuing and payment processing solutions. Their cloud-based platform offers cutting-edge features such as advanced spend controls, digital wallets, fraud and dispute management, and 3D secure authentication with an exceptional uptime. Enfuce supports multi-currency and multi-country programs, making it easy for businesses to scale globally. As principal members of Visa and Mastercard, they ensure seamless and fast deployment of card services. Enfuce works with various industries, providing tailored solutions for banking, fintech, alternative lending, and more. Their commitment to innovation and customer-centric approach has made them a preferred partner for digital banking solutions.

51 - 200 employees

Founded 2016

🏦 Banking

💳 Fintech

📋 Description

• Develop and maintain trusted, long-term partnerships with key clients, aligning their strategic goals with our solutions to drive revenue, retention, and mutual success. • Act as the lead commercial advisor and primary contact for executive stakeholders, providing strategic guidance, navigating escalations, and representing customer needs internally. • Drive expansion across your portfolio through proactive identification and execution of upselling, cross-selling, and solution adoption opportunities. • Lead quarterly and executive business reviews, aligning internal and customer stakeholders around progress toward KPIs, ROI achievements, and future opportunities. • Monitor and interpret customer health signals, using data to inform engagement strategies and proactively mitigate risk. • Collaborate cross-functionally with Sales, Product, Delivery, and Finance to ensure customer outcomes are delivered efficiently and consistently. • Maintain a deep understanding of the embedded finance and payments ecosystem to position our capabilities effectively in strategic conversations. • Continuously champion customer feedback internally, contributing to product and service enhancements and advocating for long-term customer success. • Support the growth of the Customer Success function by contributing to internal process development and driving operational excellence.

🎯 Requirements

• 8+ years of experience in a Senior CSM, Key Account Manager, or similar client-facing role within the payments, fintech, or financial services industry. • Proven success managing and growing high-value, complex enterprise accounts with multiple stakeholders and business units. • Strong commercial mindset with a track record of driving revenue through upsell, expansion, and strategic account development. • Experience engaging with C-level stakeholders and navigating enterprise customer environments with credibility and confidence. • Strong understanding of financial regulations, compliance requirements, and product offerings in the BaaS, embedded finance, or issuer/processor space. • Data-driven decision-maker with excellent communication, planning, and prioritisation skills. • Demonstrated ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment. • Comfortable leading cross-functional collaboration across teams such as Sales, Legal, Product, and Technical Delivery. • Passionate about customer advocacy and long-term success. • Fluency in English required; additional European languages are a plus. • Experience working with banks, fleet & mobility, or employee benefits customers is an advantage.

🏖️ Benefits

• Fair pay and employee stock option: We value the input of every employee and want you to tap into the growth we build together. That’s why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program. • Flexible Paid Time Off: We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work-life balance. • Individual Learning Budget: You get a yearly learning budget to use for courses and other relevant learning opportunities that help you develop your skills.