Customer Support Specialist

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EngagedMD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $5.5M Venture Round - EngagedMD on 2023-11

Healthcare • SaaS • B2B

EngagedMD is a patient engagement and digital informed-consent software company. It provides a cloud-based platform that delivers multimedia patient education, electronic consents (eConsent), and workflow tools to healthcare providers—particularly fertility and reproductive medicine clinics and other surgical practices—to improve patient understanding, consent documentation, and clinic efficiency. The product is offered as a B2B SaaS solution for clinical organizations.

📋 Description

• Provide first-class service including troubleshooting, issue resolution, bug escalation and data request fulfillment for key users, executives and patients • Explain technical terms and concepts to a non-technical audience • Support product implementation activities • Work closely with Professional Services, Customer Success, and Engineering team members to provide a high-quality customer experience • Assist with team projects such as documentation, process optimization and compliance

🎯 Requirements

• 3-5 years of experience in a customer-facing role such as Support Specialist, Technical Support Specialist, Support Engineer, Technical Support Engineer, Customer Support Engineer • Experience with technical troubleshooting and the ability to translate findings into clear, actionable reports for engineering teams • Strong technical aptitude with a demonstrated ability to quickly learn new technologies and platforms • Proficiency with APIs, including understanding error codes and working with JSON • Ability to read, interpret, and synthesize API documentation created by technical teams • Customer-first mindset with a passion for delivering a smooth product experience from implementation through day-to-day use • Excellent written and verbal communication skills; skilled at building relationships, identifying challenges, and delivering solutions • Highly organized with the ability to prioritize multiple projects while maintaining a strategic perspective • Strong problem-solving skills and a drive to analyze complex challenges and determine effective solutions • A mission-driven orientation to all you do • Ability to thrive in a small, fast-paced organization • Bachelor’s degree or equivalent career experience

🏖️ Benefits

• Competitive compensation and equity • Medical, dental, and vision coverage heavily subsidized by the company • Open Paid Time Off • Paid family and medical leave • Generous paid holidays • 401(k) retirement savings plan