Customer Service Analyst

🔥 1 hour ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Nationwide Property & Appraisal Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏠 Real Estate

💳 Fintech

☁️ SaaS

💰 Undisclosed on 2017-01

Real Estate • Fintech • SaaS

Nationwide Property & Appraisal Services is an appraisal management company (AMC) that provides property valuation and appraisal-related solutions nationwide. They offer USPAP-compliant desktop and traditional appraisals, alternative valuation products (including AVM reconciliation, foundation property data reports, and quick alternatives when traditional appraisals are not required), broker price opinions, RentIQ rental projections, STR-focused appraisals for short-term rentals, new construction and commercial valuations, and tailored programs for credit unions and community banks. NPAS markets compliance with GSE modernization, UAD 3. 6 resources, and emphasizes fast turn times, quality, and broad geographic coverage through a large network of appraisers. Established in 2008, NPAS claims nationwide licensing and manages high volumes of appraisals monthly.

📋 Description

• Facilitate orders from the time they are accepted until submitted by the appraiser. • First line of action for incoming calls (20-30 per rep), outgoing calls (40-60 per rep). • Confirm who is calling and what file it pertains to. • Transfer calls to correct employees if there is no Customer Service issue or update. • Manage a pipeline of 200-300 orders. • Communicate order status with other departments, vendors, clients. • Loop managers in with internal issues if no resolution for over 48 hours.

🎯 Requirements

• High School Diploma or equivalent • Strong computer skills • Ability to self-diagnose simple computer issues like Wi-Fi, running windows updates, set up computer/docking station/screens. • Must have 1-3 years’ experience in the customer service field or related field. • Strong phone skills - Being able to communicate effectively, good listening skills, deal with difficult calls, problem solve. • Be able to work in a fast-paced environment. • Must be able to multitask. • General knowledge of mortgage/processing, underwriting or appraisals is a plus. • Bilingual speaking is a plus.

🏖️ Benefits

• Overtime is available seasonally for certain tasks (messages/lates) on evenings or holidays while no manager is present.