Corporate Security Engineer

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Engageware

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Engageware is an AI-powered customer engagement platform that helps organizations automate customer service and drive sales through omnichannel virtual and human-assisted interactions. The platform provides virtual assistants, conversational AI, appointment scheduling (including enterprise and Salesforce integrations), video banking, lobby & queue management, and unified knowledge management to improve customer self-service and employee efficiency. Engageware primarily serves banks, credit unions, retailers, wealth managers, higher education and other enterprises as a secure, scalable SaaS solution.

📋 Description

• Own Entra ID configuration including Conditional Access policies, identity governance, privileged access controls, and breakglass account procedures • Design, deploy, and maintain device compliance policies across Intune for Windows and macOS endpoints • Configure, tune, and validate our Microsoft Defender and Defender for Cloud Apps detection and own alert response workflows in coordination with our MDR provider • Configure and operate data-exfiltration and insider-risk detection across the M365 estate including DLP, cloud-app anomaly detection, and insider-risk monitoring • Design and own security automation for user offboarding, including controls that mitigate insider risk during privileged and departing-user transitions • Administer and tune endpoint management tooling including ThreatLocker, Intune, and Addigy • Identify and close security gaps across our SaaS estate, with a focus on identity, access, data-exfiltration prevention, and data protection • Serve as the escalation path for complex tickets that cannot be resolved by first-line IT support specialist • Provide hands-on troubleshooting for M365, Entra ID, device management, and access issues • Contribute to IT runbook documentation and Confluence knowledge base upkeep • Support onboarding and offboarding processes for technically complex cases

🎯 Requirements

• 4+ years of hands-on experience in IT security or security engineering roles • Deep working knowledge of Microsoft Entra ID, Conditional Access, identity governance, app registrations, privileged roles, and authentication methods including FIDO2/passkeys • Practical experience with Microsoft Intune for Windows and Addigy for macOS devices • Proficiency with Microsoft Defender and the M365 security portal • Hands-on experience with data loss prevention (DLP) and cloud or insider-risk anomaly detection, e.g. Purview DLP, Defender for Cloud Apps, Purview Insider Risk Management, or an equivalent third-party tool • Experience administering core M365 services, Exchange Online, SharePoint, Teams, OneDrive, including licensing, transport rules, and shared mailbox management • Strong English communication skills, written and verbal; you will work closely with US-based leadership and stakeholders • Ability to work independently and drive projects to completion without close supervision • Demonstrated, hands-on use of AI tools (e.g. Claude) in your day-to-day work to increase your own effectiveness, drafting scripts and automations, accelerating investigation and analysis, or speeding up documentation, paired with sound judgment about using them responsibly with sensitive data.

🏖️ Benefits

• Fully remote position with flexible working arrangements • Competitive compensation benchmarked to your local market • A lean, technically capable team where your work has direct visibility and impact • Opportunity to own and shape the security infrastructure of a growing SaaS company