Principal QA Automation Engineer, Team Lead

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Engageware

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Engageware is an AI-powered customer engagement platform that helps organizations automate customer service and drive sales through omnichannel virtual and human-assisted interactions. The platform provides virtual assistants, conversational AI, appointment scheduling (including enterprise and Salesforce integrations), video banking, lobby & queue management, and unified knowledge management to improve customer self-service and employee efficiency. Engageware primarily serves banks, credit unions, retailers, wealth managers, higher education and other enterprises as a secure, scalable SaaS solution.

📋 Description

• Directly manage a distributed team of QA automation engineers — including hiring, onboarding, performance management, and career development. • Partner with the VP of Engineering on team structure, headcount planning, and organizational design as the QA function grows. • Define, document, and enforce Definition of Done criteria in collaboration with engineering and product leadership. • Personally architect, build, and maintain automation frameworks for both UI and API testing across multiple product domains.

🎯 Requirements

• 7+ years of experience in Quality Assurance, Test Automation, or Software Development in Test (SDET) roles. • 2+ years in a formal team lead or engineering management role with direct reports — not just technical mentorship. • Native or advanced Spanish proficiency required; advanced English proficiency required — this is a bilingual role. • Degree in Computer Science, Software Engineering, Information Systems, or a related field — or equivalent practical experience. • Experience in agile environments (Scrum/Kanban); comfortable with iterative delivery and fast release cadences.

🏖️ Benefits

• Health insurance • Retirement plans • Professional development