Field Service Technician

Job not on LinkedIn

🔥 15 hours ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ENGEL

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1945

🔌 API

🤝 B2B

☁️ SaaS

API • B2B • SaaS

ENGEL is a company dedicated to providing advanced technical solutions primarily through its websites, enhancing user interaction and experience with a variety of tools such as cookies, statistics, and marketing technologies. Focused on ensuring a seamless online experience, ENGEL offers customer support, technical services, and information management for its users, thereby improving the functionality and usability of its digital platforms.

📋 Description

• perform work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary • Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance • Performs software and hardware installations • Performs all safety checks on equipment • Educates customers on equipment and instructs on proper operation • Manages resolution of customer issues, including order and installation of replacements parts as necessary • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field • Provides written reports on a regular basis to the Service Manager

🎯 Requirements

• High School Diploma Required • Associates or Bachelors degree preferred • 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer • Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems • Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees • Knowledge and understanding of injection molding process • Ability to troubleshoot problems systematically • Knowledge of microprocessor programming • Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials • Excellent communication and interpersonal skills and strong customer service orientation • Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers • Dedicated team player with a positive attitude • Familiarity with ENGEL machines and robots is preferred • Must have a valid Passport, drivers license in good standing that incudes REAL-ID.

🏖️ Benefits

• health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price) • 401k with match • over 3 weeks PTO • employer paid life insurance • long and short-term disability • employee-centric environment • comprehensive vehicle program (monthly stipend + mileage reimbursement) • $75 per diem when travelling on the road • tool reimbursement • cell phone • laptop • only occasional voluntary travel on weekends