Enghouse Systems
1001 - 5000 employees
Founded 1984
💼 Consulting
📦 Logistics
🏥 Healthcare
Consulting • Logistics • Healthcare
Enghouse Systems is a publicly traded Canadian software and services company, established in 1984 and listed on the Toronto Stock Exchange under the symbol “ENGH”. The company operates through two core segments, focusing on enterprise-oriented application software. Enghouse Interactive specializes in software designed to enhance the operations of contact centers globally, including solutions for remote workforces. Enghouse Video provides secure, scalable technology for global visual communications. The Asset Management Group, including Enghouse Networks, develops technology solutions targeting digital transformation in communications, media, utilities, and defense sectors, leveraging technologies like 5G, Cloud, IoT, and AI. Additionally, Enghouse Transportation & Public Safety offers software solutions for transit, supply chain, and public safety sectors. The company serves various vertical markets through innovative software and technology solutions.
Customer Support Level 1
🕒 July 10
🗣️🇧🇷🇵🇹 Portuguese Required
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Enghouse Systems
1001 - 5000 employees
Founded 1984
💼 Consulting
📦 Logistics
🏥 Healthcare
Consulting • Logistics • Healthcare
Enghouse Systems is a publicly traded Canadian software and services company, established in 1984 and listed on the Toronto Stock Exchange under the symbol “ENGH”. The company operates through two core segments, focusing on enterprise-oriented application software. Enghouse Interactive specializes in software designed to enhance the operations of contact centers globally, including solutions for remote workforces. Enghouse Video provides secure, scalable technology for global visual communications. The Asset Management Group, including Enghouse Networks, develops technology solutions targeting digital transformation in communications, media, utilities, and defense sectors, leveraging technologies like 5G, Cloud, IoT, and AI. Additionally, Enghouse Transportation & Public Safety offers software solutions for transit, supply chain, and public safety sectors. The company serves various vertical markets through innovative software and technology solutions.
📋 Description
• Find solutions for incidents by understanding the context • Handle simple requests of low to medium complexity • Prioritize and route requests efficiently • Maintain constant and assertive communication with the customer throughout the process • Keep the ticketing system updated to gather patterns and performance indicators • Propose improvements to technical documentation and area processes • Actively participate in trainings and operational meetings
🎯 Requirements
• University degree in progress • Basic knowledge of Microsoft Office • ITIL fundamentals • Knowledge of MDM (Mobile Device Management) • Knowledge of Telecommunications • English and/or Spanish are a plus
🏖️ Benefits
• Equal opportunity employer • Inclusive work environment
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