Customer Success Manager – Premium Accounts

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🕒 July 3

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Develop a trusted consultative relationship with key client stakeholders and executive sponsors • Review the client’s current usage to determine whether issues stem from functionality gaps, implementation/customization gaps, or training gaps • Communicate findings to the appropriate teams (e.g., product management, product development, technical support, account management, and professional services) • Work with clients to ensure they are leveraging the solution and achieving their objectives • Identify and grow Professional Services / Training and Licensing opportunities within the client's installed base • Drive maximum adoption of the Thomson Reuters solution and identify/drive product expansion opportunities • Build long-term partnerships with our clients to ensure their continued success • Responsible for maintaining a high level of customer satisfaction

🎯 Requirements

• Bachelor's degree in Computer Science, Finance, Accounting, or equivalent • Fluent English - Mandatory • Spanish - a plus • Experience providing consultancy on ERP systems • Experience across multiple industries and in accounting, with specific experience in revenue recognition, subscription services, and various professional services billing methods • Experience implementing packaged systems (CRM, ERP, consulting engagements) or experience in client relationship management • Understanding of various technical architectures and operating systems • Knowledge of databases, applications, and networking technologies used in cloud computing (e.g., familiarity with network topologies and devices, database concepts and SQL, multi-tenancy)

🏖️ Benefits

• Hybrid Work Model: We adopt a flexible, hybrid work environment (2–3 days per week in the office, depending on the role) • Flexibility and Work–Life Balance: "Flex My Way" is a set of policies designed to help manage personal and professional responsibilities • Career Development and Growth: We promote a culture of continuous learning and skills development • Competitive Industry Benefits: We offer comprehensive benefit plans including medical and dental coverage, two company mental health days, performance incentive programs, and resources for mental, physical, and financial well‑being • Opportunities to participate in pro bono consulting projects and Environmental, Social, and Governance (ESG) initiatives