Customer Service

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🕒 June 26

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RSM Saúde

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

RSM Saúde is a Brazilian healthcare services group founded in 2015 that combines a clinical operation (specialist medical consultations, laboratory exams and occupational medicine) with business support services for health professionals. The company provides accounting, administrative and financial management for medical professionals and clinics across multiple Brazilian states, offers a proprietary management app (SIG SAÚDE) and a benefits club for partners, and emphasizes low fees, agile processes and technology-enabled service delivery.

📋 Description

• Welcome and receive members or visitors with cordiality, attentiveness, and discretion. • Anticipate demands and needs, offering practical support, guidance, and follow-up. • Serve as a point of reference for resolving questions, suggestions, or service referrals. • Maintain close contact with internal teams to ensure smooth, continuous service. • Manage delicate situations—such as delays, cancellations, or complaints—with discretion and proactivity. • Communicate excellently, both verbally and in writing, using clear, appropriate, and professional language when assisting members and visitors. • Compose formal and institutional messages (WhatsApp, email, and other channels) with precision, organization, and courtesy. • Accurately interpret presented requests, ensuring full understanding before taking any action or making transfers. • Explain processes, workflows, and deadlines in a clear, objective, and confident manner to ensure member and visitor understanding. • Keep organized tracking of requests, controlling deadlines and necessary follow-ups. • Use digital tools and internal systems efficiently for recording, tracking, and updating information. • Research relevant information in advance before forwarding requests to other departments, avoiding rework and miscommunication. • Demonstrate active listening, welcoming members with genuine attention and a sincere interest in resolving their requests. • Maintain a professional, empathetic, and emotionally balanced demeanor, acting with maturity, respect, and firmness even in situations of dissatisfaction, conflict, or high pressure, thereby preserving service quality and institutional image. • Act with emotional intelligence, managing both personal emotions and those of the member during sensitive interactions. • Anticipate needs whenever possible, offering clear guidance and proactive support. • Ensure clarity when conveying information to prevent misunderstandings. • Maintain discretion and ethical handling of information. • Consistently seek answers and solutions from internal teams, ensuring appropriate feedback to the member.

🎯 Requirements

• Excellent verbal and written communication skills. • Organized, with the ability to manage multiple simultaneous requests. • Ethical, impartial, and professional conduct. • Skilled in mediation and conflict resolution. • Strong interpersonal skills and ability to build relationships. • Attention to deadlines and delivery quality.