Senior Customer Service Analyst – Market Intelligence, LATAM

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🕒 June 19

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Close-Up International

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Close-Up International is a company that specializes in providing market data, consulting, and technology solutions to the life sciences industry, particularly the pharmaceutical sector. With over 55 years of experience, Close-Up offers customized services that enhance decision-making for pharmaceutical companies throughout the product life cycle, from pre-launch to decline. Their offerings include sales data analysis, market targeting, and performance optimization strategies, all supported by advanced technology and data-driven insights.

📋 Description

• Manage a portfolio of clients with medium to high strategic relevance • Act as the primary point of contact for clients, ensuring a consultative relationship • Conduct international remote interactions and strategic (post-sales) support • Develop and deliver training on methodology, products, and services, in Spanish when required • Analyze market audit data and generate strategic insights • Develop recommendations for tactical and strategic projects • Address and resolve clients' complex technical requests • Coordinate alignments with internal teams (Commercial and Operations) to deliver solutions • Support management on strategic and operational matters within the area • Ensure confidentiality of client information • Lead meetings and presentations in Spanish with regional stakeholders • Work in alignment with regional and/or global teams

🎯 Requirements

• Education: Bachelor's degree in related fields such as Computer Science, Information Systems, Computer Engineering, Business Administration, Engineering, Economics, Statistics, or related areas • Microsoft Office suite (Excel, Word, PowerPoint, Power BI, Access) – Advanced • Advanced data analysis and information interpretation • Critical thinking and strategic vision • Executive communication and presentation skills • Planning and prioritization of tasks • Advanced Spanish • Preferred: practical experience (meetings, presentations) and experience with multinational or regional clients

🏖️ Benefits

• 💙 Health insurance • 😁 Dental insurance • 💳 Flexible benefits card • 💊 Pharmacy discount • 🛡 Life insurance • 🎂 Birthday day off • 🎓 Educational partnerships • 👶🏽 Childcare allowance