Pinex
51 - 200 employees
Founded 2012
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
Pinex is a Brazil-based provider of end-to-end logistics and regulatory support for clinical trials, patient support programs (PSP/PSD), and healthcare product distribution. The company handles import/export of medicines and medical supplies, temperature-controlled warehousing (including freezer/ultrafreezer rental and sales), biological sample logistics, national and international door-to-door transport (including cold chain and hazardous materials), direct-to-patient services, and regulatory/pharmacovigilance support compliant with ANVISA, FDA and EMA standards.
Customer Service Analyst
Job not on LinkedIn
🕒 April 12
🗣️🇧🇷🇵🇹 Portuguese Required
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Pinex
51 - 200 employees
Founded 2012
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
Pinex is a Brazil-based provider of end-to-end logistics and regulatory support for clinical trials, patient support programs (PSP/PSD), and healthcare product distribution. The company handles import/export of medicines and medical supplies, temperature-controlled warehousing (including freezer/ultrafreezer rental and sales), biological sample logistics, national and international door-to-door transport (including cold chain and hazardous materials), direct-to-patient services, and regulatory/pharmacovigilance support compliant with ANVISA, FDA and EMA standards.
📋 Description
• Respond to and resolve customer inquiries promptly and efficiently. • Conduct follow-up with customers to ensure issues are resolved. • Record and document all customer interactions. • Identify opportunities to improve customer service processes. • Collaborate with other departments to ensure excellent customer service.
🎯 Requirements
• Previous experience in Customer Service. • Familiarity with CRM systems. • Strong verbal and written communication skills. • Ability to work under pressure and resolve issues quickly. • Ability to lead and manage a team. • Degree in Business Administration, Marketing, or related fields. • Advanced English.
🏖️ Benefits
• Health insurance • Dental insurance • Christmas hamper • Profit-sharing (PLR) • Life insurance • Meal allowance • Transportation allowance • Day off • Partnership with Senac • Career development plan • Partnership with Sesc • WellHub
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