Channel Support Representative

🕒 March 13

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Shure Incorporated

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1925

🏭 Manufacturing

🔧 Hardware

🛍️ eCommerce

Manufacturing • Hardware • eCommerce

Shure Incorporated is a company that provides a Tech Portal for easy access to complete product documentation, software and firmware information, and various technical tools and resources. This platform is designed to support users in effectively utilizing Shure's products, ensuring they have all necessary information readily available.

📋 Description

• Interacts with all our customers up to and including: sales representatives, distribution centers, resellers, and channel partners • Checks order status and product availability • Creates/processes return authorizations • Processes requests for invoice adjustments • Maintains direct contact with customers before and/or after order fulfillment • Fields entry level product related inquiries • Responds to customer inquiries post-sale to resolve scheduling, shipping, and invoicing issues • Coordinates with other departments regarding order status, shipping dates, prices, product availability, and back orders • Supports sales team by developing and maintaining positive customer relations • Expedites customer requests and is point person for other support functions

🎯 Requirements

• Bachelor's degree in Business Administration, Communication, or a related field • Minimum 2 years of customer service experience • Advanced Spanish and advanced or fluent English are required • Excellent verbal and written communication skills • Good computer skills, preferably in a Windows environment • Knowledge of SAP and Salesforce a plus • Good problem solving skills

🏖️ Benefits

• Flexible work arrangements • Opportunity for professional development